Job Description

ABOUT DIVERSIFIED TECHNICAL SYSTEMS, INC. (DTS)

DTS is a dynamic company that started in 1990. DTS designs and manufactures miniature data recorders and sensors for critical testing in automotive safety, aerospace, military, sports, and injury biomechanics. DTS is known for innovative data acquisition systems and sensors, along with exceptional service and technical support. Headquartered in Seal Beach, California, DTS has technical centers and sales offices worldwide.

SUMMARY

The TECHNICAL SUPPORT ENGINEER is responsible for performing a wide variety of technical tasks, including but not limited to, responding to online Help Center requests and phone calls, supporting software development through testing and feedback to the Engineering Group, supporting sales activities, working closely with customers to provide training and onsite product demonstrations, and attending trade shows and seminars.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and or requirements may be added or changed at any time with or without notice.

RESPONSIBILITIES AND DUTIES include but are not limited to:

• Customer Advocacy
  • Define and review product and system requirements for hardware and software.
  • Test software and system performance as necessary to ensure customer needs are addressed. Work closely with
  • Engineering as necessary.
• Technical Support
  • Function as a front-line agent on the Help Center.
  • Update and manage content on the Help Center.
  • Provide web-based or on-site technical support and product training.
  • Troubleshoot problems as necessary.
• Miscellaneous
  • Help design custom support items, such as interface circuits and cables.
  • Contribute to documentation efforts and training materials as assigned.

QUALIFICATIONS AND SKILLS: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Technical degree in electronics/engineering (or equivalent training) with significant (approximately 5 years) laboratory or field-testing experience supporting sensing and data acquisition systems or an equivalent combination of education and experience is necessary.
• Working knowledge of flight-testing methods and data transmission protocols is necessary.
• Experience working in aerospace and/or automotive testing applications using DTS products and software is a plus.
• Must be highly proficient with MS Windows PCs and Microsoft Office applications including Outlook, Word, and Excel. Must also master several DTS software products essential to do the job. Basic coding experience is a plus.
• This position requires a self-motivated, resourceful individual with excellent written and verbal communication skills and strong troubleshooting abilities.
• Ability to effectively communicate with a wide variety of audiences (such as customers, suppliers, vendors, executives, and employees), verbally and in writing, is necessary.

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND EQUIPMENT USE

The work environment is a production/engineering area and a typical business office. The employee is frequently required to stand, walk, and sit and have the ability to lift and carry up to 50 lbs.

Domestic and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.

WORK SCHEDULE

Work hours will be determined based on business and customer needs but are predominantly scheduled Monday through Friday 8:00 AM to 5:00 PM. Extended work hours may be necessary at times to accomplish goals.

ITAR STATEMENT

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.

EQUAL OPPORTUNITY STATEMENT

DTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, age, ancestry, color, creed, disability status (physical or mental), gender, marital status, legally-protected medical condition (including pregnancy), national origin, religion, gender identity or expression, genetic information, sexual orientation, military, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Company Description

DATA ACQUISITION SYSTEMS & SENSORS Headquartered in Seal Beach, CA, DTS has been a leading manufacturer of data acquisition systems and sensors for occupant safety testing and product testing in automotive, aerospace, biomechanics, blast and in-dummy applications. DTS specializes in advanced measurement solutions that require high-speed, miniature, rugged DAS and sensors for critical tests in extreme environments. (DTS) is an innovative company on the cutting edge of safety testing and research technology. We sustain a culture of hard-working and highly motivated teams that move the company forward within the fields of automotive, aerospace, and sports injury prevention on a global scale. As of June, 2021, DTS joined the Vishay Precision Group (VPG) family of companies. VPG is a global leader in precision measurement sensing technologies. For more information about DTS, please visit our website - www.dtsweb.com. ITAR Statement: This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. Equal Opportunity Statement: DTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, age, ancestry, color, creed, disability status (physical or mental), gender, marital status, legally-protected medical condition (including pregnancy), national origin, religion, gender identity or expression, genetic information, sexual orientation, military, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.