Benefits:

401(k) matching

Bonus based on performance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Profit sharing

Training & development

ABOUT US: Pets First is an appointment-based urgent care/ER bridging the gap between general practice and traditional emergency hospitals. We offer low-cost hospitalization when appropriate and emergency dental care (with RVT-supported radiography and prophylaxis within RVT scope). We collaborate closely with board-certified veterinary specialists—criticalists, surgeons, internists, cardiologists, and dentists—to elevate patient outcomes and team learning.

SCHEDULE:

Soft Open: January 9, 2026 – June 2026

Operating Fri–Mon, 11:00 a.m.–9:00 p.m. during soft open

Expansion: Transition to 5–7 days/week with the Grand Opening in June 2026

Opportunity for a fixed or rotating schedule at expansion, based on team preferences and hospital needs

COMPENSATION: $22–$30/hour to start, based on skills and experience

BENEFITS AND PERKS

Flexible Scheduling

Career Advancement Opportunities

Structured Training & Development

Competitive Compensation

Revenue-Sharing

Premium Health Insurance (HMO or PPO)

401(k) Matching

Employee Pet Insurance

Culture-driven, supportive working environment

RESPONSIBILITIES

Exam-Room & Clinical Coordination (under DVM/RVT supervision)

Room patients and obtain thorough histories; capture vitals (TPR/weight/pain score) and update EMR

Scribe in real time during exams; enter orders, charges, and treatments accurately

Prepare the doctor and RVT for diagnostics/procedures; assist with patient flow and case prioritization

Coordinate estimates, consents, and discharge instructions; review with clients alongside the DVM/RVT

Arrange rechecks, imaging, external lab work, and referrals; ensure records are complete and sent

Client Communication & Phones

Answer phones and perform call triage using decision trees; schedule and set expectations with empathy

Provide clear explanations of diagnostics, treatment plans, and home-care (with DVM/RVT guidance)

Conduct timely follow-ups on results, recheck reminders, and post-visit welfare checks

Support issue resolution professionally, escalating to the DVM/RVT/Manager as appropriate

Operations & Team Support

Maintain accurate, timely EMR documentation, forms, and medical records transfers

Assist with inventory support (stocking, counts, expirations) and exam-room readiness

Uphold safety and compliance (OSHA/Cal-OSHA, radiation safety, privacy)

Contribute to a positive, dependable, team-first culture; participate in trainings and case reviews

QUALIFICIATIONS

Experience in veterinary client service, assistant, or medical scribe role preferred (GP, urgent care, ER)

Excellent communication, empathy, and service mindset; calm and organized under pressure

Strong EMR/computer proficiency; fast and accurate typing for live scribing

Comfortable learning basic clinical support tasks under supervision; low-stress handling fundamentals a plus

Able to lift ~40–50 lbs safely and stand for extended periods

Evening/weekend availability within the schedule above

Pets First Veterinary Hospital is an equal opportunity employer. All medical decisions are made by veterinarians; duties remain within the appropriate California scope of practice and are performed under DVM/RVT supervision.