Job Description

LOCAL PRINTING COMPANY IS LOOKING FOR GREAT PERSON TO JOIN OUR TEAM

JOB SUMMARY: The Customer Service Supervisor/ Office Manager is responsible for ensuring that all customer service activities are accomplished in an effective, efficient manner. Also, to make sure the office runs smoothly.

· Guarantee satisfaction and value for our customers.

· Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.

· Maintain personal productivity and quality standards that make possible attractive financial returns so that the company can continue to provide excellent service to our customers and ensure job security and career growth to our staff.

· Maintain a positive company attitude and ensure that all employees under your supervision are aligned with the company goals.

QUALIFICATIONS:

** Knowledge of Printsmith estimating software a big PLUS **

· Minimum of 3 years experience in printing, duplicating or graphic design.

· Meet or exceed minimum test results.

· Excellent interpersonal, phone, and customer service skills. Positive and upbeat attitude.

· Ability to identify and meet customer's needs and requirements.

· Strong attention to details, sales aptitude, and interest in error prevention.

· Hard working, self-starter, problem solver.

· Computer literate and current on new technology.

· Demonstrated excellence in organization and time-management skills.

· Ability to move freely throughout the building to gather information, materials, and authorizations.

GENERAL

· Understand and appropriately use the company pricing system and policies.

· Review estimates and invoices for accuracy.

· Handle upkeep of client online accounts.

· Understand company costs so competitive pricing strategies can be implemented when necessary.

• Great attitude and team player.

• Can operate the back end of a website for client products and orders.

COMPENSATION:

· Pay will depend on experience - Range $18.00 to $20.00 per hour.

· Bonus system in place for performance.

· Holiday, sick and vacation pay. Simple IRA matching.

Company Description

We are a Digital, Offset and Apparel Printing company in business for over 30 years with a fun, fast and energetic environment. Looking for a new Team Member in our Customer Service area to help us grow.