This role translates complex technical information into clear, audience-ready documentation that supports system users, IT teams, and stakeholders throughout the program.

Key Responsibilities

• Create and maintain IT documentation, translating technical or complex information into clear, concise materials for target audiences
• Partner with Development, Quality Assurance, and Technical Support teams to produce instructional materials, technical manuals, and product documentation
• Interview subject matter experts to gather content and identify documentation gaps
• Edit, proofread, and maintain documentation libraries and related publications
• Coordinate special documentation services and projects as needed
• Contribute to moderately complex to complex document management projects as part of a project team
• Provide guidance and coaching to junior documentation staff as needed

Required Qualifications

• Bachelor's degree in Journalism, Technical Writing, Business Administration, or a related field (or equivalent professional experience)
• Minimum of 3 years of business or technical writing experience
• Working knowledge of multiple software and graphics packages
• At least 1 year of Salesforce experience within the last 5 years
• Strong editing, organizational, and cross-functional collaboration skills

Preferred Qualifications

• Prior experience supporting a state or federal government IT implementation
• Experience documenting healthcare, Medicaid, or human services systems
• Familiarity with Salesforce documentation standards, knowledge base tools, or content management systems