Perks and Benefits:

Direct career growth path to Regional or Area Management positions and additional options

Competitive hourly base pay, plus tips; performance bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Manager is a vital position offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

Management experience

Customer service experience (retail, restaurant)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations with an emphasis on critical KPIs.

Tasks:

Drive membership sales through health and wellness education.

Maintain a knowledgeable team that prioritizes dog wellness and safety.

Provide leadership, guidance, and mentorship for the employees.

Drive employee development through leadership, training, and performance reviews.

Uphold quality standards through hands-on participation, employee audits, and training.

Promptly and accurately communicate information from upper management to your team.

Identify when/ where help is needed and provide assistance to keep everything on schedule.

Create an environment conducive to teamwork, open communication.

Manage client expectations; Resolve customer concerns.

Ensure the safety of dogs and team members at all times.

Adhere to sanitary and cleaning practices.

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services