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Customer Care Specialist

DoggieLawn

Customer Care Specialist

Inglewood, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are an LA based pet company with multiple brands offering convenient and helpful solutions for pet owners. Our company offers innovative and first to market products in the industry. We are looking for a part-time (to full-time) Customer Service Representatives to join us in providing outstanding customer support to our growing customer base. Requirements: ● Excellent oral and written communication skills along with strong organizational abilities. ● Patience and the ability to work with others in a fast paced environment. ● Superior interpersonal communication and listening skills. ● Prompt problem-solving skills. ● Ability to remain calm and respond in a friendly manner under pressure. ● Comfortable with technology; wants to learn more; and multi-tasks with ease. ● Fast and accurate typing, spelling, grammar and word choice. ● Professional working proficiency with Windows, Microsoft Word/Excel, Shopify and Zendesk. ● Well-versed in the use of search tools, browsers and online technology. ● Prior customer service experience preferred. ● MUST HAVE FLEXIBLE SCHEDULE AND BE ABLE TO WORK SOME WEEKENDS. Responsibilities: ● Provide clients with responsive, accurate information to inquiries via phone and email. ● Manage a high volume phone and email queue. ● Answer inbound phone calls and emails. ● Proactively reach out to clients via phone and / or email. ● Balance quality with productivity. ● Troubleshoot problems. ● Coordinate communication with other departments for follow-through on technology related issues or order preparations. Benefits: ● Hourly Compensation of $18 ● Medical, Dental, Vision and Life Insurance Plans ● 401K Plan ● Vacation off + paid company Holidays ● Weekly lunches and unlimited snacks ● Authentic work/ life balance Please reply with your current resume.

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