Job Description
Dogtra Company is a leader in the manufacturing, distributing and merchandising of the highest quality electronic products for over 35 years. The Customer Service Department is looking for an energetic, conscientious and detail oriented individual who enjoys making a difference, being part of a team, and takes pride in their career to work in our strategic growth environment.
*Please note that the company is currently based in Torrance but will be relocating to Garden Grove soon.
RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
· Answer high volume of incoming customer calls regarding product sales, billing issues, product problems, service questions, and general client concerns
· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
· Build customer confidence by answering product and service questions; making suggestions about our product line, which could include cross-selling new products and sales promotions
· Comfortable with technical products and have the ability to educate customers to be able to use our products in a variety of scenarios
· Resolve product or service problems by clarifying the customer’s concerns full cycle (determine the cause of the issue; select and explain the best solution to solve the issue; follow up to ensure resolution with the issue)
· Strong phone presence and comfortable with making outbound calls to existing accounts with emphasis on understanding customers’ needs and discussing monthly promotions
· Entering online, phone, and fax orders into Sage 100
· Coordinate and work with other departments such as Repair and Warehouse for technical or order issues
· May be assigned other projects and assignments under the manager’s discretion
MINIMUM QUALIFICATIONS
2 years of experience in customer care/service (preferably in pet/outdoor industry)
Fluent in English
Excellent written and oral communication skills
Ability to multi-task and critical thinking to solve problems
Competency with computer skills, Microsoft Office
PREFERRED QUALIFICATIONS
BENEFITS
Competitive pay, DOE
100% Employer Paid Medical and Dental Insurance
401K Retirement Plan
Paid Sick Time Off, Paid Holidays, Accrued Paid Vacation
Career Advancement Opportunities
Dogtra is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.