Job Description
TO APPLY: https://jobs.lever.co/dojomojo/e99716c7-bc6f-45b0-a28c-42b9a737a14a?lever-origin=applied&lever-source%5B%5D=ZipRecruiter
PROXIMA/DOJOMOJO
Proxima is a first-of-its-kind data intelligence solution that leverages machine-learning and a proprietary database of 50 million unique personas to produce customized audiences that generate superior ad performance on Facebook, Instagram, Snapchat, Pinterest and TikTok. Proxima’s mission is to significantly reduce the cost of prospecting and thereby bring down the total cost of acquiring new customers allowing brands to either save money on advertising or drive more conversions with the same budget.
The foundation of Proxima was established by our sister product, DojoMojo, a partnership network with over 15,000 brands including Daily Harvest, TheSkimm, Conde Nast, Hearst, Casper, Rothy’s, Allbirds and Warby Parker. The platform empowers brands to find the right partners for co-marketing campaigns, acquire new email + SMS leads at a fraction of the cost of traditional paid channels, and engage with their mobile subscribers through personalized SMS communication.
ABOUT YOU: This role is ideal for an individual who is looking to support our customers in all facets where it’s on a technical issue, billing needs, campaign management or a general inquiry.
RESPONSIBILITIES: Be the voice of our portfolio of brands to customers via email and live chat. Troubleshoot and thoughtfully resolve customer service inquiries in a timely manner. Provide service to customers seeking assistance with technical issues, billing questions, product inquiries and overall campaign management. Collect and analyze customer feedback and work with our Product team to develop improvements to the customer experience. Maintain our Zendesk accounts and answer all customer support tickets within 24 hours. Maintain accurate records of customer information and follow-up with internal stakeholders as needed. On a quarterly basis, maintain a satisfactory rating of 75% or higher in Zendesk. Support the Customer Success team with ad hoc tasks as required.
YOUR CAREER PATH: Career growth for individuals that succeed in this role could potentially look like > Partnership Coordinator. A natural career progression is to segway into a role in which you will become a facilitator of campaigns with our brand partners. This is something that will foster deeper client facing experience and creative management.
QUALIFICATIONS
WHY YOU'LL LOVE WORKING HERE
We can promise: