Benefits:
401(k)
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Wellness resources
Client Services Representative
Are you a PEOPLE PERSON looking for a great part time position? Come be a part of our POD!
Position Summary:
Client Services Representative at DolFUN Dynamics is dedicated to delivering exceptional customer experiences. Our Client Services team serves as the first point of contact for clients and the public, playing a pivotal role in establishing and nurturing relationships with DolFUN Dynamics families. You are the “face” of DolFUN for all of our guests and will be responsible for the first impression we make. From warmly welcoming families upon their arrival at our facility, to assisting with the check in process, finding the right gear and uniforms for their classes, facilitating payments, class transfers, drops, options, explaining DolFUN Dynamics policies, fielding any questions or concerns that may arise, and maintaining the facility’s professional and safe appearance. Every interaction is essential to ensuring that everyone feels like a valued part of our DolFUN Dynamics community.
About DolFUN Dynamics:
DolFUN Dynamics is a premier children’s activity center specializing in developmentally appropriate aquatic and land-based activities. Our mission is to provide a safe and nurturing environment where children can discover their passion for swimming, gymnastics, ninja, and learning, promoting learning through play in our clients’ lives.
Duties and Responsibilities:
Responsible for working shifts while the facility is open for classes. Hours to be determined by DolFUN Dynamics
Greet families with a cheerful smile and attitude as they enter facility
New and current families to be informed of what to expect at DolFUN Dynamics: remove shoes, check in at kiosk, universal locker rooms, where to gather and then line up for classes, assist with merchandise and proper supplies/uniform for scheduled class
Answer phones in a friendly professional manner
Assist with schedule changes requested by clients, DolFUN Dynamics Directors and/or Client Coordinator
Assist walk in clients and phone calls by creating accounts, registering students, handling financial transactions, verifying student status, assist in any any scheduling needs, interacting with families, providing accurate information and any other client services
Host tours through DolFUN Dynamics for potential clients
Ensure all merchandise is processed accurately in client account
Assist as On-deck Host to organize children and direct them into their proper placement of classes on time
Responsible for handling clients’ financial transactions and must be able to execute these transactions competently with complete and total honesty and integrity
Responsible for merchandise inventory. Stocking, sales, and monthly inventory checks. Alert Director when additional supply ordering is required. Fill out forms when needed accordingly
Help to ensure janitorial tasks are completed on a daily, weekly, and tri-yearly basis. All areas are to be clean and safe at all times. Areas include: the front desk, entry, lobby, bathrooms, locker rooms, downstairs offices, upstairs office, learning center, breakroom, viewing areas, merchandise area, hallways, pool, gym, studio and parking lot. Any and all facility areas given at the direction of Client Coordinator and/or DolFUN Dynamics directors
Help to incorporate quality theme based decorations in conjunction with our program wide themes. Update or assist in updating bulletin boards, photos, birthday lists, etc.
Assist in maintaining office supplies: paper, pens, toner, labels, folders, etc. Bathroom/cleaning supplies: toilet paper, paper towels, hand soap, garbage bags, toilet seat covers, bleach, etc.
Attend department and company-wide meetings/trainings that occur during regular facility closure days
Read department and inter-department written communication
Be attentive to company wide announcements, calendar, items, and upcoming events via phone calls, texts, emails or apps such as slack.
Monitor needs, trends, reactions, and desires of our clients, communicating information with directors
Maintain professional relationships and boundaries with coworkers, knowing when it is appropriate to delve into deeper conversations with peer(s)
Dedicated to building cohesive department interactions and a positive working atmosphere
Ability to constantly “WOW’ our families and clients
Knowledge and Skills:
Familiarity with DD Programs and Operations: A deep understanding of DolFUN Dynamics' programs and operations is essential for effective performance in this role. This includes knowledge of our class offerings, schedules, teaching staff, tuition structures, programs, associated costs, billing procedures, philosophies, and overarching vision.
Excellent Information Navigation: The ability to efficiently navigate and access information about our classes, schedules, teachers, tuitions, programs, costs, billing procedures, philosophies, and vision is crucial. This skill ensures that you can provide accurate and timely information to clients and colleagues.
Upbeat and Positive Attitude: Maintain an upbeat, positive, and personable demeanor when interacting with co-workers, students, parents, guests, and potential clients. A positive attitude contributes to a welcoming and supportive atmosphere within the organization.
Knowledge of DD Policies and Procedures: Demonstrate a comprehensive understanding of DolFUN Dynamics' policies and procedures and the capability to effectively implement them in daily tasks and interactions.
Proficiency in Office Equipment: Operate basic office equipment with ease, including computers, tablets, printers, copiers, scanners, phones, and other relevant devices. Proficiency with these tools enhances productivity and communication.
Client Management Software Proficiency: Possess proficiency in using our client management software, allowing for efficient client account management, scheduling, and communication.
Microsoft Office Skills: Exhibit competence in using Microsoft Office programs, which are commonly used for various administrative tasks. Proficiency in Microsoft programming enhances your ability to perform essential office functions.
Developing and maintaining these knowledge and skills will enable you to excel in your role and contribute to the success of DolFUN Dynamics.
Experience and Qualifications- preferred:
Work with client relations management software
High school diploma, GED or equivalent
1-2 years customer service experience
Standards of Excellence at DolFUN Dynamics:
At DolFUN Dynamics, we hold ourselves to high standards of excellence, ensuring that our actions and behaviors align with our core values and mission. Our standards include:
Quality: We strive for correctness, completeness, and the usefulness of our work and results. We present our work in a manner that reflects our commitment to excellence.
Quantity: We measure our performance by the amount of acceptable work we produce, always seeking to deliver quality over quantity.
Timeliness: We complete assignments on or ahead of schedule, recognizing the importance of meeting deadlines and commitments.
Knowledge: We apply our knowledge and techniques effectively to meet the requirements of our job, continuously seeking opportunities to expand our expertise.
Initiative: We take appropriate action proactively when situations arise, showing initiative and resourcefulness without always waiting for direction.
Attitude: We maintain a positive attitude and remain supportive of company policies and objectives, working collaboratively with both peers and management.
Adaptability: We adjust to changes in job requirements and remain resilient under unusually heavy pressures.
Accountability: We accept responsibility for our actions and take the initiative to make corrections when needed.
Cooperation: We establish and maintain productive working relationships with our peers and management, recognizing the value of teamwork.
Skill Development: We actively desire to take on challenges and learn new techniques, promoting personal and professional growth.
Communication: We respond appropriately and promptly, whether in written or oral communication, providing the necessary information as needed.
Problem Solving: We identify and evaluate alternative solutions and select the most appropriate course of action to address challenges effectively.
Attendance: We arrive at work on time, ensure lessons start promptly, work our scheduled shifts, and request time off with adequate notice.
Customer Service: We approach customer service with a sense of urgency, demonstrating creativity and resourcefulness in resolving customer issues. We maintain professional standards to ensure information accuracy and treat customers with respect.
Scheduling: We maximize enrollment by effectively scheduling students in available slots and adjust schedules when possible, to accommodate expected absences.
Computer Skills: We effectively navigate the necessary computer programs to complete tasks effectively.
Telephone Communication: We answer and make phone calls as needed, maintaining voicemail professionally.
Communication with Educators: We communicate class changes, schedule adjustments, and address skills-related questions effectively.
Cost: We actively work to limit costs and minimize mistakes wherever possible by completing registrations, billing, and other communications with correct information and in a timely manner.
Training: Participates in ongoing training to develop new skills and seeks answers to areas that need development.
Participation: We contribute to daily, weekly, and tri-annual maintenance tasks, ensuring our facility remains in optimal condition.
Chemicals: Keeps chemicals organized, uses proper treatment for needed chemicals, does not cross contaminate chemicals.
Supplies: We obtain supplies/merchandise or promptly notify management of needed items, restocking supplies/merchandise as required.
Equipment: Maintains equipment and ensures it is ready for next use
Cleaning Communication: We meticulously log cleaning checklists and maintain accurate records.
Leadership: We demonstrate leadership by instructing, guiding, or supporting coworkers with assigned tasks, motivating them to perform at their best, and following up to ensure results.
Evaluation: We are capable of evaluating and providing constructive feedback for lessons, teaching, or other work performed by our colleagues.
Client Satisfaction: We create and maintain a supportive environment for clients, finding creative ways to promote a positive atmosphere and actively participating in celebrations that enhance the client experience.
These standards reflect our commitment to excellence, integrity, and the well-being of our clients and team members at DolFUN Dynamics.
Job Requirements:
Ability to work Weekdays, Saturday & Sunday day and evening shifts as scheduled between the hours of 7:30 AM and 8:00 PM is essential.
Strong customer service skills with a friendly and approachable demeanor.
Punctual, reliable attendance with a strong work ethic.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Basic computer proficiency for reservation and payment processing.
Experience working with children and families is a plus but not required.
As a successful candidate, you may have (not required):
Customer Service experience.
Experience working in a sports, academic, and / or youth development setting.
CPR / Lifeguard Certifications are a plus but not required.
The Details
Primary hours for this role could be on Saturday through Thursdays 7:30am-8pm.
Hours/Days may fluctuate seasonally with camps and new programs opening as our new facility expands and will be coordinated in partnership with your manager.
Additional opportunities may become available based on staffing needs.
After 60 days of successful employment, DolFUN Dynamics offers group health insurance for hourly staff who work a minimum of 20 hours/week.
Job Type: Part-time
As if working with kids wasn't rewarding enough, DolFUN Dynamics also offers...
Full and part time benefits include health, vision, dental, tuition discounts, pro shop discounts.
Ready to Apply?
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Questions?
Job Types: Part-time
Pay: $16.50 - $19.50 per hour
Training pay: $15.95
Age 18+ preferred
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.