GENERAL DESCRIPTION / PRIMARY PURPOSE

Provide Dole’s customers ongoing technical and training related to the handling, banana ripening rooms and retail merchandising techniques of Fresh Fruit products, in order to recommend the best practices in a timely and accurate manner. 

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION

• Visit customer facilities and comply the assigned schedule, reviewing all processes and practices performed by customers, in order to provide technical training and support and ensure a proper execution of practices, correct use of equipment and merchandising techniques.  

• Work closely with Sales and Research & Development personnel (sometimes with Latin divisions) to resolve technical issues related to the handling, packaging, ripening and merchandising of fresh fruit products. 

• Elaborate reports related to findings and recommendations provided for each customer visited, in order to send the information on time to the Sr. Technical Services Rep. 

• Provide training in terms of technical matters related to the handling, ripening and merchandising activities, in order to assure the execution of the best practices.  

• Other duties as assigned

JOB SPECIFIC REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITY, EXPERIENCE)

• Two plus years work related experience and/or training.
• Excellent communication skills including well-developed ability to make group presentations are necessary, as is demonstrable mechanical aptitude.
• Must be proficient in Microsoft word, Excel, PowerPoint.
• Strong customer service and problem-solving orientation.
• Ability to work well with others in a team environment.
• Self-directed and able to work with minimal supervision.
• High level of motivation.
• MUST BE WILLING TO TRAVEL, REQUIRED UP TO 75% OF THE TIME.
• BILINGUAL ENGLISH/SPANISH PREFERABLE.

Required Skills

ROLE COMPETENCIES

+--------------------------------------+--------------------------------------+ | - Functional Expertise | Applies basic analytical skills to | | | perform customer technical training | | | and support. | +--------------------------------------+--------------------------------------+ | - Business Expertise | Understands how the assigned duties | | | relate to others in the Technical | | | Services team and how the team | | | integrates with others. | +--------------------------------------+--------------------------------------+ | - Problem Solving | Able to quickly diagnose and | | | tactfully suggest solution. Uses | | | standard operating procedures or | | | scientific methods to resolve | | | technical issues. | +--------------------------------------+--------------------------------------+ | - Leadership | Ability to take charge of situations | | | in the field to improve warehouse | | | and retail operations; has no | | | supervisory responsibilities. | +--------------------------------------+--------------------------------------+ | - Impact | Act as Dole representative to the | | | customer; impacts own work. | +--------------------------------------+--------------------------------------+ | - Interpersonal Skills/ Influence | Uses communication skills to | | | exchange information; diplomatic | | | individual able to enter and calm | | | highly charged situations. | +--------------------------------------+--------------------------------------+

INTERNAL & EXTERNAL RELATIONS

• Works closely with Sales, R&D personnel, quality assurance manager.
• Works closely with customers at the warehouse level, produce managers at the retail level, and may interact with customers’ upper management.

EDUCATION AND CERTIFICATION

• A bachelor’s degree is required, preferably in Business Administration, Marketing or a technical field related to Ag production or related fields/food processing.

TRAVEL REQUIREMENTS

• This position requires traveling approximately up to 75% of the time on a nation-wide basis.
• Trips required might be in sequence, which demands two weeks or more away from home at a time.
• Must be willing to relocate for advancement into sales position.

NO REMOTE WORK

PHYSICAL REQUIREMENTS

• Corporate headquarters office requirements are a business setting.
• Ability to lift 45 lbs, and work in a cold environment.
• Maintains all property and supporting material used for Technical Service.
• Works in a warehouse setting or field location.
• Includes working around heavy equipment such as forklifts, tow motors.
• Exposure to food grade chemicals.
• Occasionally exposed to wet and/or humid conditions.
• Ability to work in high places.
• Noise level of the environment is often loud.

EEO STATEMENT: ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, SEX, COLOR, RELIGION, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, PROTECTED VETERAN STATUS, OR ON THE BASIS OF DISABILITY.

Required Experience

ROLE COMPETENCIES

+--------------------------------------+--------------------------------------+ | - Functional Expertise | Applies basic analytical skills to | | | perform customer technical training | | | and support. | +--------------------------------------+--------------------------------------+ | - Business Expertise | Understands how the assigned duties | | | relate to others in the Technical | | | Services team and how the team | | | integrates with others. | +--------------------------------------+--------------------------------------+ | - Problem Solving | Able to quickly diagnose and | | | tactfully suggest solution. Uses | | | standard operating procedures or | | | scientific methods to resolve | | | technical issues. | +--------------------------------------+--------------------------------------+ | - Leadership | Ability to take charge of situations | | | in the field to improve warehouse | | | and retail operations; has no | | | supervisory responsibilities. | +--------------------------------------+--------------------------------------+ | - Impact | Act as Dole representative to the | | | customer; impacts own work. | +--------------------------------------+--------------------------------------+ | - Interpersonal Skills/ Influence | Uses communication skills to | | | exchange information; diplomatic | | | individual able to enter and calm | | | highly charged situations. | +--------------------------------------+--------------------------------------+

INTERNAL & EXTERNAL RELATIONS

• Works closely with Sales, R&D personnel, quality assurance manager.
• Works closely with customers at the warehouse level, produce managers at the retail level, and may interact with customers’ upper management.

EDUCATION AND CERTIFICATION

• A bachelor’s degree is required, preferably in Business Administration, Marketing or a technical field related to Ag production or related fields/food processing.

TRAVEL REQUIREMENTS

• This position requires traveling approximately up to 75% of the time on a nation-wide basis.
• Trips required might be in sequence, which demands two weeks or more away from home at a time.
• Must be willing to relocate for advancement into sales position.

NO REMOTE WORK

PHYSICAL REQUIREMENTS

• Corporate headquarters office requirements are a business setting.
• Ability to lift 45 lbs, and work in a cold environment.
• Maintains all property and supporting material used for Technical Service.
• Works in a warehouse setting or field location.
• Includes working around heavy equipment such as forklifts, tow motors.
• Exposure to food grade chemicals.
• Occasionally exposed to wet and/or humid conditions.
• Ability to work in high places.
• Noise level of the environment is often loud.

EEO STATEMENT: ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, SEX, COLOR, RELIGION, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, PROTECTED VETERAN STATUS, OR ON THE BASIS OF DISABILITY.