POSITION OVERVIEW

Our employees own the relationship with our valued customers and have the rewarding responsibility of shaping the image of Penn Mutual. We are looking for motivated and qualified candidates to grow with our team. The role involves a high level of adviser interaction, through our digital client adviser based service model. The individual should enjoy working in a dynamic, fast-paced team environment, and have a passion for service delivery and a focus on building relationships.

RESPONSIBILITIES

• Be able to work a shift where the core hours are 1-9 PM EST
• Accessible for travel to agency offices
• Provides support for the innovative Accelerated Client Experience. Document problems, engage the IMT when appropriate, and test solutions
• Trains field office staff and advisers in using the inventive Accelerated Client Experience
• Demonstrates QA support for system upgrades, bug fixes and testing of new processes
• Provides support for systems upgrades, bug fixes, and testing of new processes
• Develop, documents, and communicates new uses of the tools to end users. Use the corporate tracking system to document support calls
• Works with leadership team to develop business processes and service standards

Required Skills

• Excellent technology and communication skills, both verbal and written
• Strong Adviser focus while creating a positive impression of Penn Mutual
• Ability to work with others in a collaborative team environment
• Knowledge of sales concepts
• Ability to research issues within the company
• Exceptional analytical and organizational skills with attention to detail
• A customer service attitude that translates professionalism and confidence
• Understanding of life products, riders and benefits and the ability to follow and communicate product rules when processing requests
• Willingness and ability to work under pressure and meet deadlines
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
• Ability to work with others in a collaborative team environment

Required Experience

• 3-5 years of industry related experience

EDUCATION/ LICENSES/PROFESSIONAL DESIGNATIONS

• Bachelor’s Degree preferred

Level = 20

ALL PENN MUTUAL EMPLOYEES EXEMPLIFY OUR SHARED COMMITMENT: 

Doing what’s right today, together, for the promise of a brighter tomorrow.  The feelings are mutual:  Care.  Respect.  Belonging. 

FOR LEADERSHIP ROLES WITHIN PENN MUTUAL, WE BELIEVE THE BELOW CHARACTERISTICS ARE ESSENTIAL: 

EXECUTION FOCUSED - Gets it done.  Drives progress and results towards strategic objectives.

STRATEGIC - Sees the big picture. Challenges boundaries, takes risks and innovates to execute on our strategy.

AUTHENTIC - Keeps it real. Is principled, transparent, trustworthy and accountable.

DECISIVE - Makes the call. Demonstrates courage, confidence and a bias for action.

EMPOWERING - Develops people. Sets clear expectations, delegates effectively and encourages risk taking.

INFLUENTIAL - Sets the tone. Inspires, motivates and persuades others through their decisions and actions.

PENN MUTUAL IS COMMITTED TO EQUAL EMPLOYMENT OPPORTUNITY (EEO). WE PROVIDE EMPLOYMENT AND ADVANCEMENT OPPORTUNITIES TO ALL QUALIFIED APPLICANTS AND ASSOCIATES, ACCORDING TO APPLICABLE LAWS. THIS IS REFLECTED IN OUR PRACTICES FOR HIRING, PLACEMENT, PROMOTION, TRANSFER, DEMOTION, LAYOFF, TERMINATION, RECRUITMENT, COMPENSATION, SELECTION OR TRAINING, AND ALL OTHER TERMS AND CONDITIONS OF EMPLOYMENT.  ALL EMPLOYMENT-RELATED DECISIONS AND PRACTICES ARE FREE FROM UNLAWFUL DISCRIMINATION.  THIS INCLUDES: RACE, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, CITIZENSHIP, AGE, GENDER (INCLUDING PREGNANCY), SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DOMESTIC PARTNERSHIP OR CIVIL UNION STATUS, MARITAL STATUS, GENETIC INFORMATION, DISABILITY, RELIGIOUS OBSERVANCE OR PRACTICE, LIABILITY, VETERAN STATUS OR ANY OTHER CLASSIFICATION PROTECTED UNDER APPLICABLE LAW.  LEADERS MAY, AT THEIR DISCRETION, CHANGE THE RESPONSIBILITIES IN THIS POSITION DESCRIPTION AT ANY TIME DUE TO REASONABLE ACCOMMODATION AND/OR OTHER BUSINESS REASONS. 

ABOUT THE PENN MUTUAL LIFE INSURANCE COMPANY

Penn Mutual helps people become stronger.  Our expertly crafted life insurance is vital to long-term financial health and strengthens people’s ability to enjoy every day.  Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses.  We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.

• Excellent technology and communication skills, both verbal and written
• Strong Adviser focus while creating a positive impression of Penn Mutual
• Ability to work with others in a collaborative team environment
• Knowledge of sales concepts
• Ability to research issues within the company
• Exceptional analytical and organizational skills with attention to detail
• A customer service attitude that translates professionalism and confidence
• Understanding of life products, riders and benefits and the ability to follow and communicate product rules when processing requests
• Willingness and ability to work under pressure and meet deadlines
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
• Ability to work with others in a collaborative team environment