Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Canadian Airline.  The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.     DEPARTMENT: LaGuardia, NY (LGA)

REQUIREMENTS AND SKILLS NEEDED:  Proven LEADERSHIP abilities and ORGANIZATIONAL skills  Excellent interpersonal, coaching and counseling skills  Understand that staff development is a leader’s responsibility  Self-driven focus on Customer and Client satisfaction  Ability to excel under pressure of meeting extreme deadlines  Able to communicate effectively, both verbally and in writing  Experienced in planning a roster and monitoring work schedules  Able to solve daily problems and make quick decisions within the operation  5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred  Flexible and able to promote positive attitudes from subordinates  Computer Software (Word & Excel), typing, and ticketing experience  Able to work varied hours

SPECIFIC DUTIES INCLUDE:  Provide hands-on supervision of the staff and delegate workload  Provide direct customer relations support  Ensure that account operates according to schedule and service level agreements  Recruit, interview, and hire staff  Oversee the long-term analysis of manpower needs, groom potential leaders  Ensure cross training as well as provide new and refresher training for staff members  Manage attendance records and ensure appropriate shift coverage  Handle discipline and motivation issues  Process promotion, demotion and termination paperwork  Enforce safety, security, and grooming standards  Administer performance reward programs  Control the budget for labor costs and allocation                 Essential Requirements:         PREVIOUS AIRLINE EXPERIENCE         At least 18yrs old, with a High School Diploma or G.E.D.         English proficient, other languages may be required         Basic Math Skills: Adding, Subtracting, Division, and Multiplying         Computer Literate         Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs         Reading & comprehension of reference materials, instructions, policies & procedures

     Valid US work authorization         Professional demeanor and exceptional presentation         Flexible schedule & availability         Background Check, Fingerprinting required         Drug Screen required on day of hire

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