Job Description

Previously titled: OER Coach, Ops Support Coach

**Must be able to relocate. The position is located in New York City.

Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.**

• Provide hands-on training during evaluations.
• Provide positive, constructive, and actionable feedback.
• Identify operational gaps and make recommendations on areas for improvement.
• Act as a resource for information to the marketplace.
• Assess and share best practices.

**
Conduct Operations Evaluations in all domestic Corporate and Franchise stores.**

• Understand, interpret, uphold, and enforce standards, policies, and procedures.
• Evaluate all systems in stores to ensure proper compliance against DPLLC Standards and procedures.
• Evaluate all stores in assigned area multiple times per year.

Facilitate educational programs on operations evaluation and improvement.

• Teach classes to Franchisees and General Managers.
• Partner with Area Leaders/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.
• Educate marketplace on current and revised standards in a proactive manner.
• Perform calibration visits with marketplace leaders.

Special Projects

• Provide feedback and recommendations to WRC leadership.
• Participate in special programs such as Domino’s Pizza Prep School.
• Support key WRC leadership and marketplace initiatives, such as awards programs or reference checking
• Gather and provide specialized data upon request.
• Support the testing and roll-out of new products.

Administrative

• Maintain a consistent and direct link to WRC, Marketplace leaders, and Franchisees with timely and accurate communications.
• Utilize store data and provided technology to effectively plan store visits.
• Schedule all travel in the most cost effective manner.
• Utilize available reports and data to ensure store visits are completed on schedule.

Qualifications

• Minimum 1 year as General Manager of a Domino’s Pizza store, 2 years preferred
• Bilingual in Spanish Preferred
• High School Diploma required
• Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred
• Role model operator with a history of exceptional evaluation scores
• Ability to work independently and be results-oriented
• Thorough understanding of Domino’s Pizza standards, policies, and procedures.
• Appropriate level of computer and technology skills. (Microsoft Office, Pocket PC)
• Ability to give constructive feedback and diffuse volatile situations
• Outstanding verbal and written communication skills.
• Strong presentation, interpersonal, and organizational skills.
• Effective coaching and motivational skills, professional demeanor
• Ability to travel 75- 85%, including overnight travel
• Willingness to work 3-4 weekends per month

Additional Information

All your information will be kept confidential according to EEO guidelines.