Job Description

The Manager, Corporate Operations is responsible for managing end-to-end operations of a set of stores in our Baltimore, MD ** __** market with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.

RESPONSIBILITIES
(30%) Manage, Support, and Lead Managers and Team Members at all Levels
• Provide direction and communication company, market, and area goals and offer plan to achieve them. Partner with GMs to set goals.
• Conduct daily store visits and weekly self-OERs to ensure standards are being maintained
• Coach and develop team members at all levels to ensure efficiency of their positions
• Coordinate field support resources (Field Trainer, HRG) where required to facilitate action
• Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems.
• Drive compliance completion; collaborate with store managers to provide recommendations and guidance on how to increase compliance numbers
• Ensure all team members follow safety and security protocols
• Support all innovation rollouts and ensure implementation
• Support team member onboarding

(35%) Achieve Operational Excellence
• Ensure operational goals are met; ADT, CSAT, OER, EBITDA, Food & Labor
• Reinforce execution of key DPI policies and standards
• Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
• Partner with field support resources (Trainer, HR, Operations Support, Safety & Loss Prevention) to address gaps
• Hold MCOs and GMs accountable to executing action plans and track progress and promote a sense of urgency
• Ensure excellent customer service

(10%) Develop Talent
• Enforce systems and processes that drive effective hiring, retention, training, and development
• Hold General Managers accountable to ensure meeting staffing and training goals
• Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
• Coordinate with Human Resources to strategize on staffing and turnover practices
• Drive team member and customer engagement
• Conduct General Manager performance appraisals and provide feedback with a focus on development

(10%) Manage Financial Oversight
• Review key financial variables daily
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop executive presentations and present key trends and results to DCO
• Present financial/operational weekly updates during Market Leadership and GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews

(10%) Manage Market Development Activities to Drive AWUS Growth
• Coordinate with DCO and marketing field support to develop market business plans (e.g. targets, action steps, measurement)
• Drive the development and execution of Local Store Marketing (LSM) initiatives to grow AWUS
• Partner with field support resources to execute LSM initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Partner with DCO to identify and pursue “new” AWUS growth opportunities through store relocation, re-imaging and new builds

(5%) Administrative
• Manage calendar to reflect weekly plan
• Complete all applicable forms in Zenput
• Ensure store communication boards are updated and in compliance

Qualifications

_ QUALIFICATIONS:_
• Bachelor’s Degree preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Thorough understanding of Domino’s Pizza standards, policies & procedures
• Ability to read financial statements; strong analytical skills
• Ability to effectively and professionally provide guidance and coaching to store management and TMs
• Ability to plan and conduct effective meetings
• Experience in working independently with a result orientation
• Strong oral and written communication skills including public speaking
• Strong organizational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.