Job Description

This position is responsible for managing all aspects of quality and safety management of all food served to guests in the South America, Central America and Spain regions. This position is accountable for the successful implementation of assessments related to the Domino’s International food safety and quality assurance programs. 

RESPONSIBILITY # 1 – MANAGE THE FOOD SAFETY & QUALITY AUDIT SYSTEM OF SUPPLIERS AND DISTRIBUTORS FACILITIES 

• Proactively identify food safety risks by monitoring 3rd party certification process; proactively develop mitigation strategies and ensure those are communicated to relevant stakeholders in a timely fashion. 

• Conduct audits of key existing suppliers’ in-region manufacturing facilities, identify improvement and compliance opportunities, and develop specific action plans and compliance deadlines. Ensure action plans and deadlines are communicated to relevant stakeholders in a timely fashion. Obtain samples, as appropriate, for testing in either Ann Arbor or 3rd part lab facilities. 

• Ensure vendor compliance documentation, including contracts, Non-Disclosure Agreements, Code of Ethics documents, and Pure Food agreements are compliant, up-to-date and on file. 

• Ensure compliance with relevant food safety and quality regulations; monitor consumer trends and prospective regulatory activity and develop forward-looking communications and compliance strategies. 

• Participate in periodic calibration exercises between DPI auditors and with 1st/3rd party auditors. 

• Validate supplier lists for region are complete and up-to-date at all times.

• Provide QA input for our International Supply chain centers and support QA related initiatives.

RESPONSIBILITY # 2 – PROVIDE SUPPORT TO THE DOMINO’S STORE FOOD SAFETY PROGRAM. 

• Visit at least one store during each market visit, assessing the store according to food safety principles. 

• Support the DPIQA team where needed with drafting/reviewing guidelines, SOPs, policies, training material, etc… pertaining to the Store Food Safety Program. 

• Support the SFS team with the governance and risk mitigation at the international market level. 

• Complete all Franchisee market QA grading exercise annually. 

• Move all markets who need improvements to at least satisfactory but ideally to exceed expectation.

RESPONSIBILITY # 3 – MANAGE THE DOMINOS GLOBAL FOOD SAFETY & QUALITY PROGRAM FOR INTERNATIONAL FRANCHISEE MARKETS  

• Partner with franchisees to ensure the quality and safety of all food served to guests by assisting in the development and implementation of compliant food safety and quality assurance programs, practices, standards and specifications. 

• Proactively identify compliance opportunities on the part of international franchise partners, suppliers and store, and ensures corrective actions are implemented within an appropriate time frame.  

• Train franchisees on how to drive continuous improvements in food production, processing and handling procedures to minimize risk and improve quality. 

• Proactively analyze KPIs and audit results in your markets to identify potential risks and improvement opportunities.  Synthesize findings and proactively report to relevant DPI and global quality assurance stakeholders’ group. 

• Systematically identify, package and propagate best practices both from within the Domino’s system and from external sources.

RESPONSIBILITY # 4– SUPPORT THE INTERNATIONAL FIELD QA IN DEVELOPING AND APPROVING QUALITY INGREDIENTS AND SUPPLIERS FOR EXISTING MARKETS AND MANAGE VARIANCES 

• Assist International Field QA in developing suppliers for key commodities (cheese, sauce, meat toppings, etc.) that are collectively capable of supplying Domino’s quality product to all stores in your markets.  Proactively communicate with active suppliers to ensure they are up to speed on any process or product enhancements. 

• Communicate Domino’s Pizza’s proprietary formulas, specifications and quality standards to suppliers.  Conduct evaluations of manufacturer’s proprietary production controls, quality processes and product analyses to verify that the manufacturer is capable of meeting Domino’s Pizza standards. 

• Partner with Field Quality and WRC Product Quality to troubleshoot all core product quality issues (dough, sauce, meats, etc.) identified through testing and audit programs or through stakeholder inquiry to maintain product quality and consistency. 

• Partner with International Field QA to identify areas where products/ingredients need improvement.  Coordinate activities to verify the impact of any product quality improvements, required equipment changes, and process optimization on end product quality.

RESPONSIBILITY # 5 – DOCUMENT ALL INTERACTIONS WITH FRANCHISEES INCLUDING BUT NOT LIMITED TO PHONE CALLS GENERAL CORRESPONDENCE AND TRIP REPORTS. 

• Document all pertinent information (including food safety and systems audits) in a complete and timely fashion ensuring its quality and accuracy. 
• Write and provide report to supplier after audits. Include corrective actions for deficiencies and a timeline for completion. 
• Follow-up on all requests made by DPII regarding information or documentation needed from the franchisee. 
• Collect/review all finished product specifications relating to development of products and packaging.

Qualifications

• BS degree, preferred in Biology, Microbiology, Chemistry, Food Science or related area or equivalent years of experience
• MUST BE FLUENT IN SPANISH AND ENGLISH
• 5-7 years of QA / Food Safety experience in the area of food manufacturing
• HACCP (Hazard Analysis Critical Control Points) certification and strong knowledge of Good Manufacturing Practices, Good Laboratory Practices, Standard Sanitation Operating Procedures
• Experience with FS/Quality Systems, ISO 22000, FSSC 22000 or other GFSI certification
• Experience with QA/FS in diverse regions of the world
• Proven ability to identify opportunities, set goals, work independently, and be self-motivated
• Project management skills including the ability to prioritize and organize, create and assign action plans, verify completion of tasks and follow up
• Consistently skilled to highly-skilled on leaders of others leadership competency:
  • Ability to understand, influence and drive results within cross-functional teams
  • Excellent problem-solving skills
  • Excellent oral and written communication, including strong interpersonal skills and the ability to communicate both internally and externally with a diverse group of people from fark to fork (suppliers, SCCs, Stores), but also Master Franchisees from different regions in the world
• Proficiency in foreign language(s)
• Advanced computer proficiency in Windows based applications (Power Point, Word, Excel)
• Travel up to 50% (South America, Central America, Spain)

Additional Information

Candidate MUST live within a reasonable driving distance of the Greater Orlando, FL area. Candidates outside of this range, will not be eligible

This is a remote role for those that are within driving distance of Greater Orlando