Greetings from Donato Technologies Inc. We have an immediate opening with my client. If you are looking for a new project, please send me a copy of your updated resume.
Title: Sr Genesys Developer Location: Seattle, WA (100% Remote, must be in the PST and MST time zones) Duration: 6-month Contract
Work permits accepted: US citizen Green card (please provide copy with submittal) Green card-EAD (please provide copy with submittal) TN (please provide copy with submittal) ***They will be an Extensive background check.
Job Summary: We are seeking an experienced Senior Genesys Developer to join our dynamic team. As a Senior Genesys Developer, you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience. Your expertise in Genesys Cloud CX and Google Dialogflow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients.
Responsibilities:
Collaborate with cross-functional teams to understand business requirements and translate them into Genesys
solutions.
Design and implement Genesys contact center applications, including routing strategies, IVR, and chatbots.
Develop and maintain integrations with third-party systems, ensuring smooth data flow and optimal customer
interactions.
Leverage Google Dialogflow CX to create intelligent virtual assistants and chatbots.
Customize and configure Genesys Cloud CX™ platform to align with business needs.
Troubleshoot and resolve technical issues related to Genesys applications and integrations.
Stay up to date with industry trends, best practices, standards and emerging technologies in contact center solutions.
Client-facing role; ability to recommend suggestions along with Level of Effort for suggestions.
Technical documentation skills (e.g., unit test plans/results, low level design as needed)
Ability to provide read-outs of percentage complete, blockers to Sr. PM and Customer
Qualifications:
Bachelors degree in computer science, Information Technology, or a related field.
Minimum of 10 years of hands-on experience with Genesys solutions, including Genesys Cloud CX.
Proficiency particularly with Google Dialogflow CX
Strong understanding of natural language understanding (NLU) and conversational AI.
Experience with cloud-based contact center solutions and voice/chat channels.
Familiarity with OAuth authentication, service accounts, and API administration.
Excellent problem-solving skills and ability to work independently.
Effective communication and collaboration skills.
Preferred Skills:
Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum).
Experience using JSON and SQL Programming
Knowledge of machine learning and speech recognition technologies.
Not required but nice to have previous experience in the city, state or federal government space.
Familiarity with Genesys Architect for creating call, digital and message flows.
**Bonus Points – Integration experience with, Zendesk and Salesforce
Familiar with an Agile approach (including Azure Dev Ops; Jira)
Jennifer Sampson Technical Recruiter ....................................................... DONATO TECHNOLOGIES, INC 12100 Ford Rd, #306, Dallas, TX 75234 Direct : (214) 738-0410 Email: jenny@donatotech.net Web: www.donatotech.net
This is a remote position.