Donor Services Coordinator

Reliant Central

Donor Services Coordinator

Remote,
Part Time
Paid
  • Responsibilities

    Who We Are :

    Reliant is a nondenominational Christian mission organization that partners with churches and nonprofit ministries to help train and equip missionaries throughout the U.S. and internationally. Our office provides excellence-driven, end-to-end employment services accelerating ministry around the world.

    The team is collectively fueled by the desire to see healthy missionaries living on the field with fully-funded employment for their mission. We are an accredited 501(c)3 evangelical Christian mission agency that began over 30 years ago, and we are honored to partner with over 400 churches and nonprofits. Our field missionaries do various things such as counsel broken relationships, help university students find their spiritual beliefs, pioneer new churches & innovative ministries, and help women make a sustainable living in Kenya — all in the name of Jesus Christ.

    Job Summary:

    The Donor Services Coordinator plays a vital role in supporting the processing of donations received by Reliant. This includes following the current Donor Services coding and batch entry schedules, with flexibility for month-end and holiday adjustments. The coordinator must adhere to all standards set by the IRS, auditors, and Generally Accepted Accounting Principles (GAAP) when handling revenue.

    This position requires experience with using databases and digital communication tools such as Solomon (Reliant's internal site), Microsoft Teams, and Microsoft Outlook. The ideal candidate will have a solid foundation in data entry, strong communication and troubleshooting skills, and the ability to manage time effectively while working both independently and collaboratively. The role also involves operating and maintaining equipment such as scanners, 10-key calculators, and specialized tools used in Reliant's bank deposit submission processes.

    This is a part-time position, averaging 25 hours per week, with the potential to increase to 30 hours during peak periods as determined by Donor Services leadership. The role follows a hybrid work model, requiring in-office presence at the Central Florida office at least two days per week—typically Mondays and Thursdays. On other days, work is performed remotely. The schedule may vary based on month-end activities, departmental workflow, and holidays.

    To ensure we can effectively manage the seasonal increase in end-of-year donations, Paid Time Off (PTO) is not available from late November through mid-January. This period is critical to our operations, and full departmental coverage is essential to meet the needs of those we serve. Reliant's designated holidays will still be observed, giving everyone time to enjoy with their families. Outside of those holidays, we appreciate your support in maintaining full departmental coverage during regular business hours to help us meet the needs of those we serve

    Responsibilities & Duties:

    Processing Responsibilities

    • Mail Processing & Data Entry
      • Collect, sort, and batch incoming mail.
      • Process various deposits, including Giving, Counseling, Continuance, Miscellaneous, and Cash
        • scanning deposits using the PaperSave process
      • Enter data into the CRM system for multiple deposit types:
        • Giving
        • Counseling
        • Cash
    • Other On-Site Office Tasks * Process receipts * Complete RDS (Remote Deposit System) entries. * Handle Central Mail (non-donation related). * In-office equipment maintenance and usage
      • RDS machine
      • Postage meter
      • Letter opener ****

    **
    **Donor Care Responsibilities:

    • Respond to donor and field worker inquiries via phone.
    • Send email notifications and special letters

    Data Management & Quality Assurance Responsibilities

    • Maintain accurate records for donors, staff, and gifts.
    • Monitor and connect recurring gifts for reporting purposes.
    • Perform data cleanup and ensure standardization across records.
    • Organize and retain electronic documents following internal protocols.

    Collaboration & Communication Responsibilities

    • Work closely with Central Processing and Program teams.
    • Use Microsoft Outlook and Teams for internal communication and coordination.

    Team Support & Shared Responsibilities

    • Assist with data entry for third-party contributions.
    • Maintain donor services spreadsheets and tracking tools.
    • Manage the Incoming Notifications page in Solomon.
    • Support department-wide processes and procedures.
    • Help maintain the Donor Services area within Solomon

    Ministry Responsibilities

    Ministry Responsibilities:
    • Serves in a ministry position within Reliant by providing spiritual, ministry, and administrative responsibility for the accomplishment and effectiveness of Reliant's and its partners' mission.

    • Demonstrates the spiritual calling, giftedness, and maturity requisite for a position of ministry within the organization, as determined by senior management.

    • Serves as a role model for spiritual maturity following Reliant's and its partner ministries' Christian beliefs and mission.

    • Represent Reliant well to outside organizations and individuals in a service, consultant, or advisory capacity in the expression and exercise of the evangelical Christian beliefs of Reliant and its partners.

    • Organizes, leads, and/or participates in prayer groups on an ongoing basis, and fulfills other ministry functions and requirements as requested by Reliant.

    • Affirms that this position is a ministerial position within Reliant, subject to the “ministerial exception” legal doctrine.

    • Serves in a ministry position within Reliant by providing spiritual, ministry, and administrative responsibility for the accomplishment and effectiveness of Reliant's and its partners' mission.

    • Demonstrates the spiritual calling, giftedness, and maturity requisite for a position of ministry within the organization, as determined by senior management.

    • Serves as a role model for spiritual maturity in accordance with Reliant's and its partner ministries' Christian beliefs and mission.

    • Represent Reliant well to outside organizations and individuals in a service, consultant, or advisory capacity in the expression and exercise of the evangelical Christian beliefs of Reliant and its partners.

    • Organizes, leads, and/or participates in prayer groups on an ongoing basis, and fulfills other ministry functions and requirements as requested by Reliant.

    • Affirms that this position is a ministerial position within Reliant, subject to the “ministerial exception” legal doctrine.

    Knowledge, Skills & Abilities:

    • High-level data entry proficiency.
    • Exceptionally detail-oriented and highly organized.
    • Excellent verbal and written communication skills.
    • Ability to multitask and prioritize effectively.
    • Strong research and problem-solving skills.
    • Innovative, resourceful, and adaptable.
    • Quick to learn and navigate new systems and software applications.

    Basis of Employment with Reliant Mission:

    The mission of Reliant is to partner with churches and Gospel-centered nonprofits to extend Christ's Kingdom and fulfill the Great Commission:

    • Proclaiming the truth of Christ found in the Bible, the one true God, and the saving power of Jesus Christ, and
    • Evangelizing and discipling people throughout the United States and around the world, incorporating them into Christ-centered church communities.

    Reliant believes the Body of Christ is the hope of the world. The individual holding this position must:

    • Profess faith in Jesus Christ;
    • Be an active participant in a Christ-centered church;
    • Accept and live following the Reliant Statement of Faith, Values, and Code of Conduct;
    • Reflect the character of Christ; and
    • Refrain from behavior that detracts from the Christian testimony of Reliant or its partners.

    Disclaimer

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    EEO Statement

    Reliant is committed to the principles of equal employment opportunity and does not engage in unlawful discrimination against applicants on the basis of age, race, sex (except as allowed), color, religion (except as allowed), national origin, disability, military status, or genetic information. We seek to create a welcoming and inclusive environment where all people are respected and valued.

    Because Reliant's primary and exclusive Christian and religious purposes, employment preference may be granted, including the right to make hiring and personnel decisions on the basis of an applicant's religious beliefs, practices, and moral values. This includes the right to refuse employment to applicants who do not share Reliant's beliefs and values as permitted by Title VII of the Civil Rights Act of 1964 and under certain privileges of the First Amendment of the federal constitution.