Job Description

• Welcome guests warmly and professionally upon arrival and departure from the hotel
• Open and assist with hotel entrance and vehicle doors while maintaining a courteous and attentive presence
• Provide directions, hotel information, and local recommendations to guests as needed
• Assist with coordinating vehicle traffic, rideshare services, taxis, and transportation flow at hotel entrances
• Communicate effectively with Bell Services, Valet, Front Office, Security, and Concierge teams to support seamless guest experiences
• Assist guests with luggage coordination and transportation requests as operationally needed
• Monitor hotel entrance areas to maintain cleanliness, organization, and safety standards
• Respond promptly and professionally to guest questions, concerns, and service requests
• Support VIP arrivals, group arrivals, special events, and high-volume operational periods
• Maintain awareness of hotel activities, guest arrivals, and operational updates to provide proactive guest assistance
• Uphold confidentiality and professionalism while interacting with guests and team members
• Maintain professional appearance and demeanor consistent with luxury hospitality standards
• Follow hotel policies, guest service standards, and workplace safety procedures at all times

Qualifications

• Previous hospitality, guest service, valet, bell, transportation, or customer service experience preferred
• Luxury hotel or upscale hospitality experience preferred
• Excellent interpersonal and communication skills
• Strong guest service mindset with a welcoming and professional demeanor
• Ability to remain composed and attentive in a fast-paced environment
• Ability to work collaboratively within a team-oriented environment
• Professional appearance and polished demeanor required
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.