Job Description

IMPORTANT: DO NOT apply from here. ONLY apply from our website here: https://www.doorloop.com/career/technical-support

We review and respond to every single person within 48 hours.

ABOUT DOORLOOP

DoorLoop is a property management software used by landlords and property managers in over 100 countries worldwide.

As a software company with $10M in funding, 3 offices worldwide (Miami, London, Israel), and tens of thousands of units being managed, we are one of the fastest growing tech companies.

If you want to work with a team that values openness, transparency, feedback, and growth, DoorLoop is for you.

THE ROLE

Our customer success & onboarding techs are vital to the happiness and longevity of our members. We do everything we can to resolve our members' questions and issues including:

• Monitor and respond to any new messages in the help center (powered by Intercom), and answer incoming support calls.
• Train and onboard new customers to our software.
• Use the Console & Chrome DevTools to diagnose and report issues for our dev team to fix.
• Help our customers by phone, chat, email, and Zoom.
• Help create new articles & tutorials with screenshots, GIFs, and videos.

ABOUT YOU

People that do best in this role have these personality traits and work habits:

• Very technical and computer savvy with strong troubleshooting abilities. If you know what RAM and SSD are, and everyone in your family always calls you to fix their computer issues, we're looking for you!
• You are a problem solver that loves to find the root cause of the problem and self-diagnose, fix, or recommend a fix.
• Loves helping and training others including co-workers and customers.
• Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness.

QUALIFICATIONS

• Must be able to legally work in the US and in our office full-time in South Beach (560 Lincoln Road, Miami Beach, FL 33139). You can relocate from another City, State, or Country if needed.
• Fluent in English reading, writing, and speaking
• Types at least 50 words per minute
• Tech-savvy and great with computers

BONUS POINTS

• Any previous experience working in a SaaS company doing tech support, help desk, or IT is a major plus.
• Speaking and writing in multiple languages is a plus, but not necessary.
• Experience in the Real Estate industry is a plus.

BENEFITS

• UNLIMITED TIME OFF with unlimited personal, vacation, and sick days.
• 401K with 4% matching.
• HEALTH INSURANCE reimbursement of $200 per month, or $400 if you have a dependent (children, etc...) to any plan you want!
• Work on Lincoln Road, the most vibrant and energetic street worldwide with tons of great restaurants and activities, walking distance from the beach!
• Company expense card and monthly stipend for any business related expenses or to take training courses or certifications in anything you like.
• Monthly classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more.

ADDITIONAL INFORMATION

You will work directly with our co-founder and director of customer success Matt Cave and will receive training on the software (usually takes less than a week to get going).

Salary is based on experience and ranges from $36,000 TO $52,000 PER YEAR. There are great growth opportunities in this role as you move up to become a higher level technician with time and experience.

We look forward to hearing from you soon!

IMPORTANT: DO NOT apply from here. ONLY apply from our website here: https://www.doorloop.com/career/technical-support