Job Description

DoseSpot, one of the leading e-prescription service companies is growing! DoseSpot helps physicians and nurses spend more time with patients and less time writing prescriptions.

Come join our team of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for both patients and doctors.

We are quickly signing on new clients and are seeking a SOFTWARE TECHNICAL SUPPORT SPECIALIST to join our team and to help our clients with any technical questions.

This is a great position for someone who enjoys learning, working in a small team and communicating with customers.

You will have the opportunity to learn new software and technologies as the product is always evolving and our customers are innovators.

A successful candidate is someone who is a positive person, a quick learner, and highly motivated as DoseSpot is growing and this position has room for growth.

IN THIS POSITION YOU WILL:​

• Work closely with marquee clients to provide both technical guidance and creative solutions to challenges while helping them integrate our platform into their system.
• Apply your technical expertise to quickly resolve both simple and complex problems.
• Troubleshoot technical problems with customers by phone and via e-mail.
• Assist the team with crafting responses to questions on our new knowledgebase platform.
• May create FAQs or other documentation for problem solving.
• Collaborate with the team to resolve product issues.
• Maintain excellent customer communication and follow up throughout the troubleshooting process.
• Provide detailed documentation of reported product issues and resolutions.
• Deliver constructive product feedback as it is received from customers and
• Suggest ways in which DoseSpot can improve the overall customer experience.

EDUCATION:

• A Bachelor’s Degree is required
  • A computer, business or a related field of study is a plus.
• Ability to learn new software and technology quickly is key to success in this position.

SKILLS/KNOWLEDGE:

• Excellent PC skills including, but not limited to: Word, Excel, Email Software, and internet technologies.
  • Knowledge of SQL or other programming experience a plus.
• Demonstrated aptitude for troubleshooting and diagnosing technical problems.
• Must be customer-oriented and provide exceptional customer service to clients.
• Outstanding verbal and written communication skills.
• Strong attention to detail, time management, and organizational ability.
• Able to work independently within defined processes and procedures.
• A passion for healthcare is a definite plus.

BENEFITS:

• Full-time position with extensive benefits, including health insurance, dental insurance and a retirement plan with employer match
• Casual and fun atmosphere with supportive co-workers
• Work/life balance

Come join us today! LOCAL candidates only, please. You must be able to work at our Dedham office since we collaborate frequently.

We look forward to meeting you.

Company Description

DoseSpot helps Doctors and Nurses spend more time with their patients and less time writing prescriptions. We are growing quickly are looking for talented people to grow with us.