Reports to: General Manager
Assistant General Manager is a hands-on position responsible for assisting General Manager in managing hotel day-to-day operations while ensuring that all brand standards and hotel procedures are met. The following reflects the essential job duties but does not restrict
tasks that may be assigned. Duties of this job may be changed at management’s discretion.
Duties include:
Comply with all Company and brand policies and procedures
Assists with planning and execution of activities with supervisors in regards to timetables, work schedules, etc.
Assists with determining the workforce, recruitment and hiring of new staff
Assists manager with implementation of SOPs optimally in the hotel
Assists in analyzing service and quality issues, identifying training needs, insuring implementation of training programs and adhering to all training guidelines and policies
Aggressively pursue revenue goals
Assists in the preparation and management of annual budget; effectively managing and controlling all operational expenses
Keep accurate hotel sales records and make sure all bills and required records are sent to the corporate office in the manner prescribed by Company policies and procedures
Enforce company procurement guidelines and seek and implement cost savings strategies
Provide leadership support and direction to the sales team and take an active role in the hotel’s marketing plan
Assists in the responsible for all hotel cash flow, including petty cash usage and replenishment, safe deposits and withdrawals and bank visits and deposits
Ensure that the property is inspected at least three times a day
Must have working knowledge of the specific property management systems used at the property
Ensure good standing in the community by developing and maintaining relationships with all community and civic organizations
Maintain high standard of hospitality and service by motivating other employees by assisting in comprehensive training and well planned meetings
Works with General Manager to motivate, coach and train team members and set goals and accountability, providing appropriate feedback, rewards and recognition
Maintain high visibility throughout the property
Maintain excellent knowledge of local competition and industry trends
Handle any emergencies at the hotel
Assist manager with performance reviews and processing all personnel records
Ensure all associates are trained on emergency and security procedures and policies
Assist with successfully maintaining adequate staffing
Meet daily with each department supervisor/manager to review prior day’s activities and today’s goals
Act upon guest requests
Ensure compliance with energy conservation and job safety requirements
Maintain effective performance under pressure
Prepare accurate and timely reports as required
May perform similar duties as requested by supervisor
Requirements:
Good customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
Must be able to work flexible schedule, including weekends and various shifts
Ability to supervise and motivate employees
Professional demeanor and appearance
Excellent leadership skills
AA degree in hospitality or 2 years previous hotel experience