6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
** Position Summary:**
A Banquet Houseperson is responsible for setup/breakdown banquet team is responsible for ensuring smooth execution of events, from initial setup to final breakdown. This position plays a crucial role in creating a positive guest experience during banquets, weddings, conferences, and other special occasions. This position is expected to uphold 6PM Hospitality LLCs’ Core Values, and 6PM Hospitality LLCs and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions:
- Report to work in uniform, presented neat and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Perform both set up and break down activities for events in the hotel, as well as activities during events as well.
Set-Up:
- Prepare banquet rooms according to event specifications (e.g., glassware, service ware, linen).
- Arrange place settings, table placement, and tablecloths.
- Set up buffets if required.
- Retrieve clean linen and skirting and stock in storage area
- Pick-up and delivery all boxes and materials (flip, charts, easels, blackboards, ) for function
- Attend pre-event meetings to understand function particulars and guest expectations.
- Retrieve clean linen and skirting and stock in storage area
- Ensure event space set up tasks are completed before guests arrive.
- Use care when assembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager.
- Pick-up and delivery all boxes and materials (flip, charts, easels, blackboards, etc) for function
Duringthe Event:
- Greet and welcome guests courteously.
- Handle guest requests promptly or seek assistance from supervisors.
- Stay focused, move freely, and anticipate guest needs.
- Communicate effectively with team members.
- Other duties as assigned by management
Breakdown:
- After the event, break down the banquet area.
- Collect tablecloths and linens for laundry.
- Ensure proper storage of equipment.
- Show courtesy and respect to all attendees.
- Breakdown must occur only after every guest has left the event.
- Proactive approach when interacting with guests, co-workers or vendors
- Use care when disassembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager.
- Other duties, as assigned, by management.
** Position Requirements:**
Minimum Knowledge:
- Requires ability to interpret / extract information and / or perform arithmetic functions.
- May require typing, basic computer knowledge, record keeping, or word processing.
- Excellent communication skills
- Excellent teamwork skills and ability to work in group settings
Formal Education and Job-Related Experience :
- High School Diploma or equivalent is required
License, Training, and/or Certification Required:
** Working Conditions and Physical Effort:**
- Stress Load: Regular exposure to stresses
- Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
- Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
- Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
- Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
- Work Schedule: Work regularly requires full-time evening assignments but varies according to business demands and needs. Days, overnights, holidays, and weekend assignments are required.
- Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
- Ergonomics Risks: Some portions (10- 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
- Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
- Required Travel: Position does require travel to other 6PM Hospitality properties, client locations, or other locations. Relocation assistance is not available for this position. Relocation assistance is not available for this position.
Employee Benefits
- Paid time off for all full-time and part-time team members
- 8 hours of paid volunteer paid for all team members
- Holiday pay
- Travel discounts for employees, friends, & family
- Restaurant discounts
- Referral Program
- Health, vision, and dental insurance available for all full-time team members
- Employee recognition perks and benefits
- Advancement opportunities
- Paid maternity/paternity leave or adoption leave for qualifying FMLA
Apply today to become part of an authentic, excellence-driven team!