DoveLewis Veterinary Emergency and Specialty Hospital is hiring a full-time CLIENT SERVICE REPRESENTATIVE to join our front desk team.
As a Client Service Representative, you are the first point of contact for our clients and their pets. Your responsibilities will include welcoming clients and obtaining vital information from them, working with our medical teams to convey a triage plan, and being available to answer client questions, give updates, take payments and resolve any issues. This role involves strong customer service in a client facing capacity both in person and over the phone and email, as well as some administrative tasks and data entry. This position will also work to develop a rapport with clients while they are at DoveLewis to learn how to assist them in getting the best hospital experience possible, which can involve working with upset customers in emotionally charged situations.
Wage: $19-$21/hour, plus an overnight differential for applicable shifts.
Why do employees love working for DoveLewis?
- We live up to our mission of providing the best emergency, critical, and specialty care to our patients.
- Your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.
- You learn so much! We are a teaching hospital dedicated to the growth of our employees.
What you will get out of this position?
- Knowledge of the veterinary industry – specifically emergency and specialty
- A feeling of accomplishment each day that you helped provide quality care and service to pet owners and patients
- Generous employee benefits including: veterinary discounts, medical insurance, premium pay for holidays worked, paid time-off benefits, scrubs, and a typically set schedule.
What are we looking for in a candidate?
- Minimum of one year of experience working in a fast-paced office, reception, administrative, or customer service capacity (experience with veterinary field highly preferred).
- Strong customer service skills – demonstrated ability in working with a wide variety of clients and troubleshooting issues in busy, fast-paced environments required. This role involves highly charged emotional situations and requires candidates who can handle upset or angry customers with patience and inner calm.
- Technical aptitude and knowledge of computer functions and operating software such as MS Word and Excel. Experience using veterinary software is a plus!
- Ability to successfully manage a multi-line phone system while maintaining strong customer service principles.
- Ability to pay close attention to detail, maintain accuracy, and multi-task in a busy environment while maintaining composure and professionalism at all times.
- Ability to problem-solve and work independently within a larger team dynamic.
- Any suitable combination of experience or education may substitute for the above
How to apply:
To be considered for this position, you MUST complete the online application and upload a resume. Resumes received without a completed online application will not be considered.
Our employees receive generous health benefits, a veterinary discount, premium pay for holidays worked, and accrued vacation time. DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug screen for illegal substances and background screen required.