Job Description
Job Description
Must live in Illinois.
Work and train from home!
Collections Counselor
General Description: Point of contact for delinquent accounts for collections activities.
Responsibilities - Include, but are not limited to:
•Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
•Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
•Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures
•Discuss financial status, review monthly income and expenses, and determine reason for non-payment
•Offer Loss Mitigation assistance, when appropriate, explain options and processes in detail
•Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
•Follow all company and department policies and procedures.
•Utilize proper protocol, for borrowers, clients, state and federal regulations, as well as best practices
•Maintain and document mortgage collection systems and databases with all activities and communications
•Process mortgage loan payments in accordance with established guidelines
•Consistently monthly goals
•Reconcile accounts with misapplied payments.
•Successfully complete annual regulatory compliance training.
•Additional duties as assigned.
Required Qualifications:
•High School diploma or equivalent
•Solid PC skills: Microsoft applications and loan servicing platforms
•Analytical and problem-solving skills and attention to detail
•Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
•Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
•Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand
Preferred Qualifications
•Knowledge of loan servicing software/systems
•Collection experience
•Call center experience
•Bilingual in Spanish
Job Types: Full-time
Company Description
Dovenmuehle Mortgage, Inc. provides a complete, private label mortgage subservicing program for commercial banks, thrift institutions, credit unions, mortgage bankers, and state and other housing finance agencies.
Dovenmuehle Mortgage, Inc. provides a complete, private label mortgage subservicing program for commercial banks, thrift institutions, credit unions, mortgage bankers, and state and other housing finance agencies.