Job Description

JOB SUMMARY:

Reporting to, and under the direction of the Domestic Sales Supervisor to perform various customer service and support assistance as required by our customers and outside reps including but not limited

to taking calls, resolving issues, generating quotations, order entry, troubleshooting, problem resolution, returns, credits, maintaining customer files, and other order entry procedures. This

pertains to all products( Anthony, Ardco & Displayrite), and properly directing customers for assistance regarding Pike products. Special projects might be required in addition to normal workload

as directed by the Domestic Sales Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (OTHER DUTIES MAY BE ASSIGNED)

• Responsible for responding to customer telephone calls, faxes & e-mails.
• Responsible for entering quotations into computer and forwarding to customer and or AI rep.
• Responsible for entering orders accurately, obtaining ship dates, releasing orders and sending required confirmations.
• Responsible for responding to voice mail, faxes and e-mail messages within 24 hours.
• Responsible for generating and sending confirmations of quotations and orders within 24 hours.
• Responsible for resolving customer issues related to AI products or orders.
• Responsible for notifying specific sales rep groups regarding credit issues.
• Responsible for updating assigned customers text notes as needed regarding (pricing, shipping instructions, customer model specs and information, sales rep instructions, etc.).
• Responsible for maintaining customer part numbers (as applicable to customers).
• Responsible for interacting with other departments (credit, shipping, traffic, production, scheduling, sales engineering) as orders require.
• Responsible for all other duties as assigned by the Domestic Sales Supervisor, or Customer Assistance Manager.

KEY COMPETENCIES:

· REASONING/COMPLEXITY OF DUTIES - Must understand the necessity for maintaining accurate & current files related to products, customers and pricing, as well as accurate order entry. Must have good problem resolution skills to make decisions related to customer issues.

· EFFECT OF ERRORS - Effect of errors can be enormous, as the accuracy of order entry is critical to the customer’s perception of the quality of after sales service provided by AI, as well as the profitability of the company.

Company Description

At Anthony, a Dover Company, we are a team, and every team member contributes to our vision: To enhance people’s lives through safe and efficient merchandising technologies. For over 60 years, our products have been part of the critical path of the food chain that starts with the farm and ends with your family consuming fresh, safe and healthy foods. We are leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe and allow retailers all over the world to showcase products in an attractive and energy efficient display. By adding Anthony doors to refrigerated cases, retailers are able to reduce their carbon footprints by decreasing electricity usage as much as 70%. As food delivery and technology converge, now more than ever, each employee at Anthony is a critical link in the chain that allows food to successfully reach consumers every day. Anthony strives to foster an exciting, fast paced, and rewarding work environment where innovative and disruptive thinking is encouraged and rewarded. We offer a blend of a small company atmosphere with the benefits of large company scale, tools, and career opportunities. New ideas and new innovations are fueling Anthony’s future. Join the Anthony team today!