Job Description

Songtrust® is the world's largest technology solution for global music publishing royalty collection and administration. It was founded to simplify music rights management and remove the complexity of the publishing landscape. Songtrust's core mission is to help musicians, publishers, labels, and distributors easily track and collect global publishing royalties for their music catalogs. Songtrust administers more than 2,000,000 songs and represents more than 300,000 songwriters, including those who have written songs recorded by Drake, Billie Eilish, and Kendrick Lamar. The company works with publishers and distributors such as CD Baby, Downtown Music Publishing, and Sub Pop Publishing. Songtrust maintains the most extensive, accessible publishing network in the music industry by having direct relationships across more than 50 rights societies around the world covering more than 150 countries and territories. Songtrust® is a registered service mark of ST Music LLC, which is owned and operated by Downtown Music Holdings. Songtrust was named a Billboard Magazine Top Music Startup upon launch in 2011. The company is headquartered in New York City.

Songtrust is looking for a Client Services intern for our first ever virtual internship program! This individual will help with the prioritization and advocacy of new and existing clients (songwriters, artists, managers, producers, attorneys, etc). This role is instrumental to keeping our clients happy, informed, and heard throughout the business

WHAT YOU'LL BE DOING: 

• Act as an administrative point of contact for questions from Songtrust clients and any internal queries relating to those clients
• Assist in providing exceptional customer service to Songtrust's roster of global songwriters and business partners
• Work within a close-knit team to continue building our growing Client Services team at Songtrust
• Help solicit client feedback to improve service, user experience, and software features
• Develop and maintain a thorough understanding of all areas of Songtrust's proprietary technology and systems
• Collaborate with Marketing, Sales, Operations, Business Development, and Product teams to provide the best experience and be an advocate for our clients

YOU ARE/HAVE:

• An interest in music publishing
• Experience with or knowledge of Software as a Service
• Strong verbal, written, and interpersonal communication skills
• Ability to work both independently and within a team 
• Ability to multitask, adapt to changing priorities, and maintaining composure under stressful/ time-sensitive situations

WHY YOU WANT TO WORK HERE:

• Paid Internship
• An opportunity to work with some of the most talented professionals in the music industry in a casual and welcoming environment
• Weekly Q&A sessions with each department among a variety of our subsidiary brands
• A collaborative group project connecting the operations of multiple departments at Downtown

Ensuring a diverse and inclusive workplace where we learn from each other is core to Songtrust's values. We welcome people of different backgrounds, experiences, abilities and perspectives and encourage all to apply.