Job Description

Job Brief:

The core of downtown Phoenix is a Business Improvement District (BID).  The Operations department works to curate the public realm within the district.  We shape the “look and feel” of downtown through four main service areas; Security & Hospitality, Placemaking & Streetscape Maintenance, Parking & Transportation, and Stakeholder Engagement.  The Downtown Phoenix Ambassadors serve as a welcoming presence for employees, visitors, business/property owners, students and residents in Downtown Phoenix.  Ambassadors are on foot or bike in areas of high pedestrian activity.  The mission of the Hospitality Ambassadors is make a person’s visit to Downtown Phoenix safe, enjoyable and memorable by providing recommendations, answering questions and providing general assistance.

The Downtown Phoenix Ambassadors work regular weekly shifts.  We offer our services 365 days a year, therefore the ability to work weekends and holidays are necessary.

Job Duties:

• Provide a visible, uniformed presence in designated areas of Downtown Phoenix to make it feel safe and friendly
• Be a “downtown aficionado” and share knowledge of downtown history, public art, museums, restaurants, entertainment venues, services, businesses, etc. with the public
• Promote Downtown Phoenix by sharing marketing resources and collateral
• Provide walking tours to interested parties
• Provide safety escorts to patrons as needed
• Interact with downtown businesses; regularly stock their downtown marketing materials
• Represent Downtown Phoenix Inc. at meetings and special events
• Assist with first aid and emergency situations if needed
• Report issues and help maintain an inviting, clean look of the streets and buildings in Downtown Phoenix
• Assist with homeless outreach
• Perform parking lot checks during major events to help with traffic control
• Complete other assignments as specified by a Team Lead or Program Manager

 Expectations:

• Able to walk, stand or ride a bike outdoors in extreme weather (high temperatures, occasional storms)

• Willing to wear specified uniform and maintain a neat, professional appearance

• Must be physically able to carry supplies while on duty, ability to safely lift and carry at least 25 lbs

Desired Professional/Personal Characteristics:

·         Minimum High School Diploma or GED, some college or advanced learning preferred

• More than 2 years of customer service and/or hospitality experience
• Outgoing, friendly personality and a desire to truly help people
• Good verbal and written communication skills, comfortable speaking in front of groups

·         Comfortable using various Microsoft programs, the internet and cellular phone applications

• Comfort working in an inclusive, diverse environment

• Ability to quickly assess situations and make sound decisions

• Able to manage multiple tasks and be flexible as other important situations arise

• Self-motivated, trustworthy and capable of executing actions that meet the company’s vision and mission

Company Description

We’re working tirelessly to build a better downtown! The sensory experience on the ground floor of any urban environment helps define the culture of a city, what people think about it, what they remember and what they love. That’s why improving the sidewalk experience is just one of many initiatives Downtown Phoenix Inc. (DPI) has created to cultivate a better downtown. And we’re not alone. In addition to focusing money and manpower on sidewalk activation through marketing, events and the amazing work of the Downtown Phoenix Partnership, we’re working with business leaders from our membership organization, Phoenix Community Alliance, and a host of volunteer and community organizations to create a more walkable, interesting and vibrant community.