Job Description

CUSTOMER SERVICE REPRESENTATIVE (FULL TIME) Dr. Cowan’s Garden, Mooresville, NC, USA

We are seeking an experienced customer service representative to join our team! Are you passionate about providing excellent customer service and making a positive impact with every interaction? Are you equally committed to improving customers’ health and wellness? If the answer is yes, you may be the candidate we are seeking.

ABOUT US We are two family-owned companies in the health food and alternative health and wellness industries. The Dr. Cowan brands are inspired by the work of Dr. Tom Cowan, a well-known holistic medicine doctor, author and public speaker, whose life mission is to be a healing force in the world, working to improve human, ecological and economic health and wellness.

DR. COWAN’S GARDEN (www.drcowansgarden.com) makes and sells beyond organic vegetable powders to help people easily diversify their vegetable consumption, and kitchen staples featuring a wholesome selection of nutrient-dense grains and legumes. We sell direct-to-consumer through our website, social media and Amazon. We support farmers using regenerative farming practices by bringing their produce to a wider audience through our products and platform.

DR TOM COWAN (www.drtomcowan.com) is dedicated to the work and treatments developed by Dr. Thomas S. Cowan over his decades of experience in the alternative medicine field. Our mission is to provide a collaborative forum for the exchange of knowledge, products and practices that enable us to forge a new world together, governed by the relentless pursuit of truth, and in support of the five aspects of holistic health: physical, emotional, social, spiritual and intellectual; a world that is clean, safe, joyful and meets the true needs of all living things.

CUSTOMER SERVICE REPRESENTATIVE JOB RESPONSIBILITIES

• Provides customer service for both brands: Dr. Cowan’s Garden and Dr. Tom Cowan.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Main company liaison for fulfillment centers, and domestic and international shipping.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments, and manual orders as needed.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Supports lead Customer Service Representative as needed.
• Contributes to team effort by accomplishing related results as needed.

COMPENSATION $24,000-$28,000 annually, commensurate with skills and experience

BENEFITS Medical, Dental

EMPLOYMENT TYPE Full Time Remote 4 days/week, In Office 1 day/week

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS / SKILLS:

• Customer service
• Product knowledge
• Market knowledge
• Willing to promote our philosophies on health and wellness
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

EDUCATION AND EXPERIENCE REQUIREMENTS

• University/college degree is an asset
• Familiarity with Shopify ecommerce platform is a plus
• Previous experience, especially in health and wellness, preferred

WHAT YEAR ONE WILL LOOK LIKE

· WITHIN 1 MONTH, YOU’LL:

o Gain a basic overview of our businesses

o Learn the core functions of our technology tools

o Be able to manage customer orders and simple inquiries

o Field more complex inquiries to the appropriate parties

· WITHIN 3 MONTHS, YOU’LL:

o Develop a deeper knowledge of our products

o Begin fielding more complex inquiries

o Learn additional functions of our technology tools

o Handle more complex customer inquiries

· WITHIN 12 MONTHS, YOU’LL:

o Be able to match customer needs with specific products

o Field most complex customer inquiries

o Understand the capabilities of our technologies

o Make recommendations for improving our services to customers

INTERESTED? APPLY NOW: Send your resume and all other inquiries regarding this opportunity to holly@drcowansgarden.com.

EQUAL OPPORTUNITY EMPLOYER Dr. Cowan’s Garden is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications,

Company Description

Dr. Cowan’s Garden is a health food brand that helps people incorporate a wider variety of vegetables into their diet with our line of nutrient dense and delicious vegetable powder. We support farmers using regenerative farming practices by bringing their produce to a wider audience through our products and platform.