Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Drain Service Technician

Job Description

Position Title: Drain Service Technician

Reports to: Residential Plumbing Manager

Pay Classification: Non-Exempt

Pay Type: Hourly

Summary

Performs drain opening and drain cleaning work along with minor plumbing repairs including toilet repairs and drain repairs on residential and light commercial drain, waste, and venting (DWV) systems. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Offers products and services to customers.

Duties and Responsibilities

· Inspects, using cameras or other means, DWV systems to identify problems and potential problems to prevent premature and unexpected blockages.

· Services and/or replaces, as allowed by local code, garbage disposals, toilets, traps, sewage ejectors, check valves, or other components and devices that may be connected to the DWV system.

· Installs and cleans outside or other piping necessary to access and clean DWV systems.

· Operates various sizes of cable machines as well as jetting equipment

· Uses all safety tools and equipment issued by the company as instructed by the Plumbing Manager or General Manager

· Ensures company property, vehicles, cable machines, jetters, cameras, line location equipment and other tools are properly maintained and routinely serviced

· Safely operates company vehicles while towing jetters or other equipment

· Contacts Plumbing Manager when DWV repairs requires a Journey Level Plumber or higher to complete as required by local code

· Responsible with the Installer for keeping installation vehicle clean and neat both inside and outside in keeping with the company professional image

· Performs duties so as to deliver of excellent customer service and sustain high levels of customer satisfaction as needed or required, completes all paperwork in a neat, accurate, thorough, and timely manner

· Represents the company professionally, honestly, and ethically. This includes avoiding using language that may be considered offensive on the job site.

· Performs similar/other duties as needed or assigned

Requirements and Qualifications

· Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

· Proficient and able to operate all necessary tools and equipment to perform various service projects

· Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

· Effective and efficient time-management and organizational skills

· Valid Driver’s License

· Must be insurable

· Available to work flexible hours and on-call shifts as needed/scheduled

· Ability to stand and walk and to climb ladders and stairs and to maneuver in attics, basements, and crawl spaces. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl

· Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

· Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

· Ability to complete a detailed digital invoice via iPad or Smart phone.

· Ability to lift up to 100 pounds and ability to lift and carry items weighing up to 50 pounds

OUR TEAM MISSION

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.