Description:
Client Fidelity
W2 Role

PLEASE NOTE THE SCHEDULE BELOW AS IT IS NOT A MON-FRI 9/5. WILL ROTATE
WEEK TO WEEK.
Sun-Thur 08:00-16:30 Morning Shift
Tues-Sat 08:00-16:30 Morning Shift
Sun-Thu 13:30-22:00 Afternoon Shift
Tues-Sat 13:30-22:00 Afternoon Shift

We are currently sourcing for a DevOps and Systems Support Engineer to
work in Client's Asset Management technology group in Durham, NC.

Must Have Skills
1.) Application support experience
2.) AWS Migration and support experience
3.) Jenkins, Ansible, Docker, Kubernetes
4.) Linux

This team is responsible for the upkeep and migration to the cloud of a
platform as a service Asset Management Tech uses. This platform supports the development environment. Some of the tools in the platform are support tools, Data integration, security, middle tier, and the
application life cycle management platform (repository, Source Code,
etc). Client software engineers use these unique tools to develop apps
and it lowers the over head costs of development. Currently this is a
platform used only in AMT but they are working on scaling it for the
whole business.

Team Overview:
The Common Platform Solutions team, a part of Asset Management
Technology, provides Client's development teams with Platform as a
Service (PaaS) capabilities through common solutions and frameworks
delivered in a scalable infrastructure. We provide these services, in
collaboration with our business partners, to help advance their business
objectives with a focus on operational excellence, cost efficiency,
innovation and close business alignment.

We are looking for a DevOps and Systems Support Engineer with strong
customer and social skills to provide operational expertise on our
Global Support team’s Level 2 practice. This team manages the stability
and business continuity for a number of development frameworks,
application components, infrastructure/hosting and enterprise-level
services. Our support practice serves as a main contact for business
partners and is comprised of “operationally-minded and technically
oriented” engineers that provide assistance, triage and resolution of
platform-related issues.

Primary Responsibilities:
You will be responsible for bringing together multiple technologies to
deliver a cohesive platform-as-a-service product. You have a passion for
technology tempered by a level-headed, ITIL-oriented approach to problem
solving, and can take knowledge gained from triaging issues and foster
it back into product design and support, making the end-to-end delivery
more robust. An opportunity for growth and the potential to join in a
full-time role is possible as your career advances.

In this role, you will work on one of two morning/evening US-based
shifts (which will include either a Saturday or Sunday). The successful
candidate is adept at pinpointing root cause and is motivated to learn
low level technical details to tackle issues both immediately via
workarounds and permanently by identifying defects to be fixed. A sense
of urgency, responsiveness and strong desire to meet partners’
expectations are all necessary attributes of a successful candidate for
this role.

All candidates must be able to:
Provide Level 1 and Level 2 Application support for production and
non-production environments
Investigate and resolve system generated alerts and user raised
incidents

Handle Service Requests raised by users
Coordinate with different teams for incident resolution
Work with CI/CD tools such as Jenkins, uDeploy and source control such
as GIT
Handle code deployments in all environments
Automate operational processes as needed
Manage code deployments, fixes, updates and related processes
Design and implement build, deployment, and configuration management
Experience with AWS cloud deployment and DataDog

Education and Experience:
BS or higher education in Computer Science, Software Engineering or
IT-oriented degree program.
5+ years technical Systems Operations experience, preferably in an
ITIL-orineted support capacity
Should have solid experience in LINUX system
Should have Apache Tomcat web server administration & support experience
Experience of working with SiteScope, DataDog, Stash, Nexus, Artifactory
Experience with Log aggregation tools such as Splunk, Datadog
Experience in working with Python or Ansible for automation
AWS Cloud migrations
Scheduling tool working experience preferably Autosys
Nice to have Informatica 9.x Admin experience

Desirable Qualifications:
Superb communication skills and co-ordination skills
Demonstrable experience in supporting production environments for
application built on technology components Java, Tomcat, Oracle &
Informatica
Multi task and being able to prioritize effectively
Should have good analytical skills
Fix and resolve issues during Major or Minor incident calls