Principal duties/Roles and responsibilities:
Are you passionate about building great products and knowledgeable about Salesforce? Is your ideal work environment a place where you can
collaborate radically across a large and complex organization and find
ways to turn customer insights into successful products? If so, we may
have the job for you. What will you do? You will play a significant role
in taking the organization to the next level of performance and
capabilities in the Salesforce practice. The Salesforce Senior Product
Manager / Salesforce Product Manager will be part of the Application
Services Group and work with a cross-functional team of Salesforce
solution architects, UX designers, business partners to turn customer
ideas into desirable products and technical solutions. You will engage
closely with the Salesforce solution team to determine the best
implementation methods and schedules. We are looking for someone who is curious about solving customer problems and has experience defining product vision and strategy. In this role you are expected to synthesize our client’s market strategy, product strategy and requirements into a strategic roadmap and sprint plan in an Agile Scrum environment.
• Work with business partners to develop general technology solutions
and Salesforce CRM solutions that align with business and technical
strategies |
• Understand Salesforce capabilities and limitations and can clearly
communicate those to customers and other stakeholders. |
• Owns Salesforce product portfolio and drives product strategy and
direction for IT-led initiatives
• Facilitate/lead discovery workshops with customers, which includes the
facilitation of large audiences, solution presentations, and prototype
demonstrations.
• Evaluate and prioritize enhancement requests for Salesforce products,
set product release schedules and create product forecasts to ensure
work focuses on those with maximum value that are aligned with product
strategy
• Design Salesforce product roadmaps and create presentations about our
products and services
• Create structured and measurable outcomes for the team that tie back
to program goals
• Identify strategies to support amazing customer experiences and
ongoing Salesforce customer engagements
• Identify key opportunities for organizational improvement, as well as
development of technical or process enhancements to increase operational
efficiencies, or reduce costs associated with the use of Salesforce
• Lead User Acceptance Testing (UAT) for Salesforce release cycles
• Be the trusted advisor for Salesforce automation
Required Skills/Must Have:
• Bachelor’s Degree in Marketing, Business, Engineering, Information
Technology or similar; Master’s Degree preferred
• Sr. Product Manager typically requires 7 years of experience in
developing innovative, technical product, Product Manager typically
requires 3 years in developing innovative, technical products
• 2 years Salesforce experience (preferably Marketing, Sales and Service
Cloud)
• Strong understanding of the Salesforce platform, with the ability to
build customized solutions and execute the solution by leveraging SFDC
Configuration.
• Demonstrated ability to achieve strategic goals and to evolve product
strategy based on customer research, data and industry trends; excellent
problem-solving, organizational and analytical skills
• Strong understanding of Salesforce best practices and experience with
design thinking, design sprints, or experiment creation methods
• Excellent written and verbal communication as well as receptive
listening skills, with the ability to present complex ideas in a clear,
concise fashion to technical and non-technical audiences.
• Knowledge of other technologies in the Salesforce ecosystem like CPQ,
MuleSoft, etc., desirable
• Proficiency with agile development tools such as JIRA and Team
Foundation Server (TFS)
• Budgeting, estimation, and projection management for the assigned
business/accounts
• Effective resource allocation and billability management
• Familiarity with Industry best practices in software and solutions
development
• Positive attitude and strong desire to learn new skills
Preferred Certifications-
• Salesforce Certified Service Cloud Consultant or Certified Salesforce
Admin
• Other Salesforce consultant certifications (Sales, Community,
Marketing)
• Certified Scrum Master
• PMP / Product Manager / PPM