Job Description
This Customer Success Manager (CSM) position is an extremely critical role in helping us realize our goal of providing our customers with an unequaled customer experience. You understand the value of nurturing customer relationships; you advocate the principle of a virtuous cycle of customer success and revenue performance. You will provide proactive outreach with the goal of nurturing, retaining, and growing accounts. Key performance metrics include NPS, logo retention and next revenue retention. In this role, you will also be tasked with providing structure and project management to the SOC 2 process for our customers. You will guide them, provide direction and resources to ensure their success. In short, you will become a trusted advisor in their journey towards compliance.
Qualifications
Responsibilities
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.