Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

• Please note that this position will start in Rancho Cucamonga and transition to West Covina in late Q1.

Paramount Logistics is seeking a detail-oriented and customer-focused Drayage Customer Service Representative to join our growing team in Rancho Cucamonga. This role plays a key part in coordinating import and export drayage operations for containerized cargo. The ideal candidate has experience in freight forwarding or drayage, thrives in a fast-paced environment, and is committed to delivering excellent customer service while ensuring accurate shipment tracking, documentation, and on-time delivery.

Key Responsibilities:

Receive A/N and delivery order with data entry

Track shipment from SSL & Terminal on releasing status, and CBP exam if any

Provide shipment update to the customer - shipper and consignee

Coordinate with dispatcher and receiver to arrange the delivery, with troubleshooting issues in a timely manner

Prepare and review freight invoice with proper documents

Process incoming and outgoing shipments

Communicate with customers while providing exceptional customer service

Request quotations for shipments, schedule trucking deliveries

Keep accurate shipment records

Utilize own research, relationships, experience, problem-solving, and analytical skills to bring in potential customers

Other duties assigned by team leader

Requirements

Freight Forwarding: 1 year (Required)

Basic computer skills (E-mail, Web browsing, Microsoft Outlook, Excel and Word)

Fluency in English (Verbal & Written), Chinese (Mandarin/Cantonese) is a plus

Excellence customer service with troubleshooting ability

Job Type: Full-time

H1B visa sponsorship opportunities

Job Type: Full-time