PFS COMPANY STATEMENT:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

COMPANY VISION:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CLIENT SERVICES MANAGER

The Client Services Manager manages the end-to-end program from a strategic and day-to-day perspective. The ideal individual will be able to manage operational or project issues to resolution by working with applicable internal and external teams.  This position is based at our corporate office in Allen, TX.

RESPONSIBILITIES

• Manage multiple programs concurrently
• Work with team to maintain overall client satisfaction
• Manages client relationship and becomes an extension of the client’s E2E business
• Understands the unique opportunities and challenges of the markets in which clients operate and identifies opportunities to meet the client's business needs
• Has a clear understanding of client’s marketing and business goals
• Collaborate with the functional teams on website, call center, fulfillment, credit, and IT operations and process improvements
• Monitor daily business activities
• Drive action plans associated with client initiatives
• Conduct regular analysis of programs to identify business opportunities and marketing initiatives. Use the data to make recommendations on business improvements
• Liaison with the operational functional areas to create a unified customer experience
• Owns both internal and external communications
• Ensure client satisfaction
• Has P&L responsibility for the business
• Provide consultative support for clients in an effort to drive down costs and/or secure additional business
• Assist with internal sales opportunities as a representative of Client Services

QUALIFICATIONS

• Bachelor’s degree, Required
• 5+ years relevant work experience in a client facing role, Required
• Experience in call center, operations, customer care, or workforce management, Required
• Experience in a service organization
• Experience managing a team, Required
• End-to-end eCommerce experience and knowledge
• Strong understanding of user experience and site performance
• Ability to work closely with clients and peers to continue to understand and anticipate their needs
• Proven ability to demonstrate and exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
• P&L and legal contract understanding
• Occasional travel is required

PERSONAL CHARACTERISTICS

• Excellent written and verbal communications skills
• Excellent presentation skills
• Strong work ethic
• Sound problem solving skills, and proactive efforts in seeking solutions to problems
• Business analysis skills
• Strong interpersonal relationship skills
• Skilled at prioritization and multi-tasking
• Exhibits strong leadership skills
• Customer focused

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

Required Skills Required Experience