Job Description

Customer Service/ Sales Remote Job Application

Thank you for your interest in working with Dream Virtual Agency, LLC Please complete the application We are hiring Independent Contractors/ Freelancers to take inbound customer service and/or sales calls remotely from your home. As an Independent Contractor you are responsible for any cost associated with certification and any equipment you need in order to service. All expenses are tax deductible.

Unfortunately, At this time we are NOT accepting Applicants that reside in the following California Connecticut Maryland Massachusetts New York Oregon Wisconsin Inbound Call Center Job Description: Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems and provide information. Main Job Tasks and Responsibilities

• answer calls and respond to emails
• handle customer inquires both telephone and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customer with product and service information
• enter new customers with product and service information
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer call where necessary
• document all call information according to standard operating procedures (when necessary) Education and Experience
• high school diploma or equivalent
• proficient in relevant computer applications
• required language proficiency
• knowledge of customer service principles and practices
• some experience in a call center or customer service environment is helpful
• good data entry and typing skills Key Competencies
• verbal and written communication skills
• self starter
• attention to detail
• able to work a minimum of 15 hours per week (some weekend hours may be required)
• must be able to maintain good Commitment Adherence (attendance) above 90%
• organizational skills
• judgement
• listening skills