Job Title: Client Rights Officer

Job Summary:
We are seeking a highly dedicated and compassionate individual to join our organization as a Client Rights Officer. The Client Rights Officer will be responsible for ensuring the protection and advocacy of our clients' rights, promoting their well-being, and ensuring their voices are heard. The successful candidate will serve as a crucial advocate, providing support, guidance and education to clients and staff to ensure a client-centered approach in all interactions.

Responsibilities:
- Act as the main point of contact for clients regarding issues and concerns related to their rights, ensuring a timely and professional response.
- Develop, implement, and review policies and procedures in conformity with client rights regulations and best practices.
- Investigate client complaints and resolve problems promptly, ensuring appropriate and timely actions are taken in compliance with established protocols.
- Collaborate with relevant internal departments and external stakeholders to advocate for clients' rights and interests.
- Conduct periodic evaluations and audits of programs, policies, and practices to identify potential risks or areas for improvement in client advocacy.
- Develop and deliver training programs for staff, volunteers, and clients on client rights, confidentiality, and informed consent.
- Stay up to date with relevant laws, regulations, and industry trends pertaining to client rights and services, ensuring compliance and implementing necessary changes.
- Coordinate and participate in meetings, committees, and working groups related to client rights and quality improvement efforts.
- Document and maintain all relevant records, reports, and documentation related to client rights activities.
- Prepare and submit regular reports regarding client rights initiatives, achievements, and challenges to the management team.

Qualifications and Skills:
- Bachelor's degree in social work, human services, psychology, or a related field. A Master's degree is preferred.
- Proven experience (3-5 years) in client advocacy, social work, or a related field.
- Strong knowledge of client rights regulations, policies, and best practices.
- Excellent communication skills, with the ability to effectively interact and mediate between clients, staff, and external agencies.
- Demonstrated ability to resolve conflicts and complaints in a professional and empathetic manner.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and work independently.
- Proficient in conducting research, analyzing data, and preparing accurate reports.
- Strong interpersonal skills and ability to build and maintain positive relationships with diverse populations.
- Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.
- Knowledge of mental health, substance abuse, and developmental disabilities is an advantage.

As a Client Rights Officer, you will play a pivotal role in championing the rights and well-being of our clients. If you are passionate about social justice, have a strong commitment to advocacy, and possess excellent interpersonal skills, we encourage you to apply.