Dreamscape is looking to hire dynamic, customer-oriented STORE TECH ASSOCIATES to work in our premier location in Century City. The ideal candidate will be a passionate ambassador of our Virtual Reality (VR) Experience and Brand. Operations Staff will be responsible for the daily operation of the attraction, including assisting with ticketing, retail, and most importantly, ensuring that our guests enjoy a consistently compelling and innovative experience that exceeds their expectations.
ABOUT US
Dreamscape is a next-generation location-based VR company backed by some of Hollywood's leading players, including Steven Spielberg, MGM, Fox, Warner Brothers, IMAX, Westfield, and AMC. Utilizing our full breadth of creative storytelling, Dreamscape brings to life the best of movies, allowing viewers to become active participants like never before. Dreamscape's multi-user immersive platform utilizes a unique body-mapping system developed by Swiss technologists to help people experience an entirely new cinematic world they never dreamed possible.
ABOUT YOU
You are someone who can interact cooperatively and work as a team towards the common goal of delivering superior customer service that is consistent with our company values and policies. You are excited about interactive storytelling and the advancement of technology to bring consumers deeper into an immersive experience.
REQUIREMENTS:
- Specific area of responsibility centers around the effective leadership oversight of the Dreamscape VR in-store Technical team.
- Responsible for all daily operations, including, but not limited to: guest service and guest relations, show quality, staff training, labor management, financial management, maintaining inventory for retail, F&B, maintain high show quality standards for guest devices, and show equipment
- Support the Teach Team in troubleshooting Technical issues as they arise, engaging as a liaison between the store, HQ, and Ascend / Zendesk.
- Support and manage a store schedule that is well balanced, financially feasible and guest satisfaction driven
- Execute as directed guest satisfaction surveys, staff reports, etc.
- Implement and follow through on company initiatives
- Maintain a cooperative relationship with company key stakeholders to ensure the goal of “best in class” guest service is met along in a safe, fun, clean and sanitary environment
- Collaborate and work with others to identify system (people, process, and technology) challenges and work alongside them to deliver solutions quickly
- Ensure all areas meet operational and facility standards, from staff and guest perspective, at all times
- Monitor show cycles and technical aspects of the show; create actionable plans to correct any issues related to the show within company guidelines
- Responsible for reconciling petty cash. Review financial numbers regularly and make operational adjustments as necessary
- Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do, providing the guest with a positive experience within company guidelines
- Attend and participate in required meetings and training
- Other duties as assigned
QUALIFICATIONS:
- Theater, Restaurant, Retail or Tech-related experience in a high-volume operation
- Prior experience as stage technical director/stage automation a bonus
- Proven leadership and team skills: ability to interact with, motivate and manage all levels of staff
- Possess a passionate and professional approach to guest service with the ability to train, mentor, develop and engage staff accordingly
- Experience with various POS and CMS systems
- Knowledge of MS Office, Windows Networks
- Strong written and verbal communication skills
- Organizational planning and time management
- Working knowledge of VR technology and location-based entertainment (Highly-Preferred)
OPERATOR KEY ATTRIBUTES:
- Passionate, Enthusiastic, Engaging
- Self-Motivated, Empowered
- Able to take direction
- “Everyday” Tech Savvy, comfortable with tablet technology
- Adaptable, Flexible
- Team Player