DREAMSCAPE IMMERSIVE IS LOOKING TO HIRE DYNAMIC, CUSTOMER-ORIENTED STORE OPERATIONS ASSOCIATES TO HELP US OPEN OUR PREMIER LOCATION IN CENTURY CITY. THE IDEAL CANDIDATE WILL BE A PASSIONATE AMBASSADOR OF OUR VIRTUAL REALITY (VR) EXPERIENCE AND BRAND. OPERATIONS STAFF WILL BE RESPONSIBLE FOR THE DAILY OPERATION OF THE ATTRACTION, INCLUDING ASSISTING WITH TICKETING, RETAIL, AND MOST IMPORTANTLY, ENSURING THAT OUR GUESTS ENJOY A CONSISTENTLY COMPELLING AND INNOVATIVE EXPERIENCE THAT EXCEEDS THEIR EXPECTATIONS.
ABOUT US
Dreamscape Immersive is a next-generation location-based VR company backed by some of Hollywood's leading players, including Steven Spielberg, MGM, Fox, Warner Brothers, IMAX, Westfield and AMC. Utilizing our full breadth of creative storytelling, Dreamscape is bringing to life the best of movies, allowing viewers to become active participants like never before. Dreamscape's multi-user immersive platform utilizes a unique body-mapping system developed by Swiss technologists to help people experience an entirely new cinematic world they never dreamed possible.
ABOUT YOU
You are someone who can interact cooperatively and work as a team towards the common goal of delivering superior customer service that is consistent with our company values and policies. You are excited about interactive storytelling and the advancement of technology to bring consumers deeper into an immersive experience.
+--------------------------------------------------------------------------+ | Requirements: | | | | - Specific area of responsibility centers around the effective | | leadership oversight of the Dreamscape VR in-store Technical team. | | - Responsible for all daily operations, including, but not limited to: | | guest service and guest relations, show quality, staff training, | | labor management, financial management, maintaining inventory for | | retail, F&B, maintain high show quality standards for guest devices | | and show equipment | | - Support the Teach Team in troubleshooting Technical issues as they | | arise, engaging as a liaison between the store, HQ and Ascend | | / Zendesk. | | - Support and manage a store schedule that is well balanced, | | financially feasible and guest satisfaction driven | | - Execute as directed guest satisfaction surveys, staff reports, etc. | | - Implement and follow through on company initiatives | | - Maintain a cooperative relationship with company key stakeholders to | | ensure the goal of “best in class” guest service is met along in a | | safe, fun, clean and sanitary environment | | - Collaborate and work with others to identify system (people, process | | and technology) challenges and work alongside them to deliver | | solutions quickly | | - Ensure all areas meet operational and facility standards, from staff | | and guest perspective, at all times | | - From Retail and Food/Beverage perspective, ensure optimal levels of | | stock on hand, accurate inventory | | - Monitor show cycles and technical aspects of the show; create | | actionable plans to correct any issues related to the show within | | company guidelines | | - Responsible for reconciling petty cash. Review financial numbers on | | a regular basis and make operational adjustments as necessary | | - Practice proactive guest management by recognizing opportunities | | before they occur, resolving the ones that do, providing the guest | | with a positive experience within company guidelines | | - Attend and participate in required meetings and training | | - Other duties as assigned | +--------------------------------------------------------------------------+
QUALIFICATIONS:
OPERATOR KEY ATTRIBUTES: