WORKFORCE MANAGEMENT SUPERVISOR

WHAT YOU'LL DO

The Workforce Management Supervisor inspires and assists schedulers in creating weekly schedules and handling daily operational duties. Serving as a bridge between WFM Specialists and management, the supervisor embodies leadership. They ensure the adherence to department and property policies, practices, and procedures while successfully handling various tasks.

ROLES EXPECTATIONS

Responsibilities include, but are not limited, to the following:

Cooperate with department schedulers and managers to guarantee precise staffing levels and devise strategies for enhanced efficiency.

Provide training and development opportunities to WFM Specialists, aiming to enhance both scheduling solutions and their personal advancement.

Discover fresh optimal approaches for maximizing staffing utilization while adhering to existing labor agreements and regulations.

Maintain commitment to ethical and equitable practices when handling WFM Specialists and addressing inquiries from different departments.

Assist the WFM Director in balancing the WFM Specialist’s workloads between weekly scheduling duties and daily operations.

Ensure the WFM team’s completion of daily schedule operations, such as leave requests, payroll corrections and call outs/shift replacements.

Assist with compendium management by opening/closing requisitions and working directly with Talent Acquisition, HR and FP&A.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities

REQUIREMENTS

Minimum four years of scheduling in the hospitality industry with previous supervisory experience.

Proficiency with Microsoft Office software including Excel, Word, Teams, and Outlook.

Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

Work in a fast-paced and busy environment.

Ability to read, analyze, and interpret schedules, shift bids and labor productivity reports.

At least 21 years of age.

PREFERRED

Previous experience with Kronos, Workday and Virtual Roster software.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting.

Must be able to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds unassisted in the performance of specific tasks as assigned.

Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORKING CONDITIONS

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Close spaces while working with others.

Dreamscape is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time.