Job Description

JOB DESCRIPTION

· The inside sales / customer service representative will work cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction.

JOB RESPONSIBILITIES

· Accurately process customer transactions such as orders, quotes or returns

· Provide accurate information regarding availability of in-stock items

· Obtain accurate information from vendors relating to shipment dates and expected date of delivery

· Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

· Generate new and repeat sales by providing product and technical information in a timely manner

· Determine customer requirements and expectations in order to recommend specific products and solutions

· Recommend alternate products based on cost, availability or specifications

· Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

· Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

· Fill requests for catalogs, information or samples

· Manage time effectively, meet personal goals and work effectively with other members of the distribution team

· Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

· Develop a strong product knowledge as well as customer knowledge.

· Follow company policies and procedures

· Present a professional image at all times to customers and vendors

SKILLS

• Highly proficient level computer skills including Microsoft Word, PowerPoint, Excel, Outlook, etc.
• Experience with Quickbooks is preferred, but not required.
• Able to work in fast-paced, multi-tasking environment.
• Exceptional verbal and written communication skills.
• Excellent customer service skills.
• Prominent organization skills.
• Excellent time management skills.
• Highly energetic and self-starter.
• Decision-making, problem resolution and creative thinking skills.
• Should be honest, assertive and systematic.
• Able to meet fixed deadlines and manage under pressure.
• Positive individual and a hard worker.
• Able to initiate or demonstrate strong personal sales to function independently and as a part of a team.
• Able to develop and maintain good relationships with clients.
• Strong record tracking of work with various levels at every account.
• Able to understand the client’s business needs and clear their problems.

MINIMUM REQUIREMENTS

· Bachelor’s degree

· At least one year sales experience

· Non-smoker

Company Description

Drinkwater Products delivers best-in-class pipeline specialty products for the oil and gas industry, and has done so since it was established in Louisiana in 1987. As a market leader for the entire Gulf of Mexico region and beyond, Drinkwater's unmatched selection provides everything you need for successful pipeline maintenance. Our reputation makes us the number one source for the highest quality pipeline pigs and pigging accessories. Throughout the U.S., our knowledgeable team is trusted by customers to guide them to the right pig for the job, get it to them on time and on budget, and help them build a maintenance program. We've earned our reputation as independent, unbiased and experienced support for all our customers’ piping maintenance needs. Drinkwater Products strives to be recognized as the best at what we do: provide superior service, selection, speed and solutions.