SELLER SUPPORT

REMOTE POSITION: work in any US time zone

PAY RANGE: 10k to 15k

****Please note that you MUST SUBMIT YOUR APPLICATION VIA BREEZY to be considered for this position. <<< CREATE LINK HERE >>>

WHO WE ARE

Drip (dripshop.live) is a fast-growing, VC-backed live shopping platform and community for collectibles and NFTs. Drip enables collectors to buy, sell, and stream with their communities. We closed a $23M Series A at $100M+ valuation to build our team and power our development of next-generation experiences and expansion into more categories!

OUR VALUES:

We are seller first 

We are customer obsessed 

Engaged with the community we build for 

Embrace in radical ownership 

Value radical candor 

Strive to be excellent 

Make the case for optimism

WHO YOU ARE:

• Passionate about (or excited to learn about) our core collectible categories (Pokémon, Magic, sports cards, and other trading cards) and NFTs
• Experience supporting sellers or clients with email/chat
• Good knowledge of Discord Servers and community support
• Excited to help build something new and define the future of live commerce
• Flexible, collaborative team player

ROLES & RESPONSIBILITIES:

• provide sellers with live streaming support via email, discord and zoom meetings as needed
• support account managers on admin related task
• assist with onboarding and training sellers on sellers
• monitor/ moderate live streams and Discord support chat to ensure live streams run smoothly for seller and buyer

REQUIRED NON-NEGOTIABLE:

• Working knowledge of Discord Servers
• 2 years customer support
• Experience with email and chat support
• OBS software set up and troubleshooting
• Know your way around a discord server and community

BONUS POINTS for experience e-commerce sellers

BIG BONUS POINTS if your into collectible

BENEFITS:

• Remote-first company with opportunity to travel for team meetings and conferences
• Competitive compensation
• Competitive equity
• Flexible PTO
• Health, Dental and Vision Insurance

OUR COMMITMENT TO INCLUSIVE HIRING:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs.

REMOTE POSITION: work in any US time zone PAY RATE 10K TO 15K

WHO WE ARE

Drip (dripshop.live) is a fast-growing, VC-backed live shopping platform and community for collectibles and NFTs. Drip enables collectors to buy, sell, and stream with their communities. We closed a $23M Series A at $100M+ valuation to build our team and power our development of next-generation experiences and expansion into more categories!

OUR VALUES:

Excellence: We take ownership and are always learning

Scrappiness and Innovation: We are building something new

People First: We are empathetic and community-centered

Empowerment: We trust each other

Optimism: We believe in the power of ourselves and others

WHO YOU ARE:

• Passionate about (or excited to learn about) our core collectible categories (Pokémon, Magic, sports cards, and other trading cards) and NFTs
• Experience supporting sellers or clients with email/chat
• Good knowledge of Discord Servers and community support
• Excited to help build something new and define the future of live commerce
• Flexible, collaborative team player

ROLES & RESPONSIBILITIES:

• provide sellers with live streaming support via email, discord and zoom meetings as needed
• support account managers on admin related task
• assist with onboarding and training sellers on sellers
• monitor/ moderate live streams and Discord support chat to ensure live streams run smoothly for seller and buyer

REQUIRED NON-NEGOTIABLE:

• Love sports!
• 2 years customer support
• Experience with email and chat support
• Know your way around a discord server and community

BONUS POINTS for experience e-commerce sellers

BIG BONUS POINTS if your into sports collectible

BENEFITS:

• Remote-first company with opportunity to travel for team meetings and conferences
• Competitive compensation
• Competitive equity
• Flexible PTO
• Health, Dental and Vision Insurance

OUR COMMITMENT TO INCLUSIVE HIRING:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs.