The Solution Consultant is responsible for working with Drips Account Executives to identify solutions to real-world business problems and assist the team in identifying the value and cost savings Drips provides.

This is a remote position

RESPONSIBILITIES:  

• Lead technical discovery efforts with a passion and curiosity into a prospect’s business
• Build a framework for success by identifying key metrics within prospects communication journeys to drive robust financial business cases
• Assist Sales with exploring the various communication journeys within a prospect’s business and determining where Drips can provide the maximum value
• Document all systems, lifecycles, and other understanding of the internal workings of any given opportunity in flow charts and diagrams
• Identify and articulate risks to the success of a prospect making it to launch or succeeded in the initial term
• Gather technical data requirements and complete internal documentation procedures
• Attend internal kickoffs and transition knowledge to Onboarding team

JOB REQUIREMENTS:

• A Bachelor’s Degree in Business, Technology, Communications, or a related field or equivalent work experience
• Experience working with customers in a pre-sales or post-sales technical role.
• Ability to confidently dive into the discovery process and ask critical questions to ensure a firm understanding of the prospect’s business needs
• A strict understanding of and adherence to a formalized Sales process 
• Strong written and verbal presentation skills
• Cross-functional collaboration, translating complex business problems into clear deliverables for the Onboarding and Operations teams 
• Ability to multi-task many opportunities simultaneously 
• Strong documentation and internal communication skills using SFDC
• Exceptional inter-personal skills, easily traversing personalities and levels of seniority within an organization
• An understanding of APIs and data-delivery systems
• Ability to navigate telecom architecture discussions and api/web service integration
• Ability to design flowcharts/work flows to show an enterprises consumer journeys and technology stack and how they would connect, and how data would flow to our own
• Ability to articulate data driven insights into business contextual stories
• Ability to present solution-forward ideas that are translatable to all levels of an organization

CORE VALUES:

Drips core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value

LEAN – We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.

PASSION – Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus Drips as a whole to be successful. Asking the question, “How is what I am doing today, enabling the success of my teammates and my clients”.

HAPPINESS – Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. Drips has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.

IMPROVE – Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and Drips Clients overall.

TEAM – We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide.