Job Description

We're looking for a high-energy Operations Associate with knowledge of customer service and the rideshare industry to join our Renton team full-time.

As an Operations Associate, you will meet and handle service requests for our customers, professional drivers who work for Uber and Lyft, in our Renton office. You will have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes. 

Benefits:

• 15+ PTO days
• Health and dental contribution plans
• Team lunches
• New office location

Requirements

• Customer service experience with rock-solid communications skills 
• Passion for customer service and working with many different types of people
• Insane attention to detail
• Ability to juggle and prioritize various tasks 
• Strong desire to learn and grow
• Spanish proficiency is a plus
• Availability to work weekends and holidays
• Able to work 40 hours

Responsibilities

• Be the first-line support for all customer interactions in person, on the phone, and via email.
• Complete driver onboarding (pricing, contract execution, vehicle matching)
• Utilize knowledge of the Washington rideshare industry to provide best-in-class support

Company Introduction About Sally Our mission is to be the most trusted vehicle and service provider across all markets. We operate a large fleet of for-hire-vehicles (FHVs) and taxicabs and provide best-in-class support for our drivers. We purchase, maintain, insure, and manage the entire lifecycle of our vehicles. We find the most professional drivers and offer best-in-class service. Our HQ is located in Long Island City, NY.