Job Description

As a Driver, you play a vital role in creating exceptional experiences for our guests. Through safe transportation, personalized service, and genuine hospitality, you will ensure every guest feels welcomed, valued, and cared for throughout their journey. Your professionalism, local knowledge, and attention to detail will contribute to a seamless luxury guest experience.

Summary of Responsibilities

Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to:

• Providing safe, courteous, and timely transportation for hotel guests.
• Greeting guests warmly and professionally while assisting with opening doors as guests board and exit the vehicle.
• Loading, transporting, and unloading guest luggage with care and attention.
• Delivering professional, friendly, personalized, and engaging service.
• Maintaining expert knowledge of local attractions, restaurants, shopping, entertainment venues, and transportation options.
• Providing recommendations and information to guests in an engaging and informative manner.
• Conducting pre-trip and post-trip vehicle inspections to ensure cleanliness, safety, and operational readiness.
• Ensuring assigned vehicles are properly fueled and ready for service.
• Maintaining the cleanliness and presentation of assigned vehicles at all times.
• Monitoring vehicle maintenance needs and promptly reporting any mechanical issues, damage, safety concerns, or required repairs to leadership.
• Assisting guests with directions, hotel information, and special requests whenever possible.
• Communicating effectively with Front Desk, Concierge, and Guest Services teams to ensure seamless guest experiences.
• Maintaining a welcoming presence in hotel arrival and departure areas as an ambassador of the property and brand.
• Following all departmental policies, procedures, service standards, and safety guidelines.
• Supporting other Guest Services functions as operational needs require.
• Performing other duties as assigned.

Qualifications

• Valid Driver's License with a clean driving record required.
• Minimum age of 21 years with at least five (5) years of driving experience.
• Previous luxury hospitality, transportation, chauffeur, valet, or guest service experience preferred.
• Excellent interpersonal, communication, and guest engagement skills.
• Strong problem-solving abilities and attention to detail.
• Professional appearance and demeanor.
• Knowledge of local roads, destinations, and traffic patterns preferred.
• Highly responsible, dependable, and safety conscious.
• Ability to work effectively in a fast-paced environment.
• Ability to work flexible schedules including weekends, evenings, and holidays.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs while remaining calm, courteous, and professional at all times.

Physical Aspects of Position

(Including but not limited to)

• Frequent standing and walking throughout the shift.
• Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings.
• Ability to lift and transport up to 50 pounds regularly.
• Frequent entering and exiting vehicles throughout the shift.
• Occasional kneeling, bending, crouching, and reaching.
• Ability to safely operate vehicles for extended periods.
• Occasional ascending or descending stairs, ramps, and curbs.
• Ability to work outdoors in varying weather conditions.

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.