Job Description

DO YOU LOVE WORKING WITH PEOPLE AND MAKING A DIFFERENCE IN PEOPLE'S LIVES? ARE YOU A PROBLEM SOLVER WHO THRIVES IN A FAST-PACED ENVIRONMENT?

We are looking for an experienced Office Manager to provide excellent customer service. The goal is to keep the office running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations while meeting the expectations of the organization.

DUTIES AND RESPONSIBILITIES

• Improve customer service experience, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Keep accurate records and document customer service actions and discussions

• Maintain an orderly workflow according to priorities

• Receives and responds to incoming client inquiries

• Schedules all driving lessons utilizing the online scheduling system, arranges schedules within the assigned locations for students and instructors.

• Receives and resolves inquiries from students and parents regarding scheduling issues

• Ensures payment for lessons and road tests are received in a timely manner and processed through appropriate channels. Records all billing and payment receipts

• Ability to explain our services and advise/assist clients with purchasing

• Providing Excellent Customer Service

• Meet/exceed monthly sales goals

• Work directly with driving instructors to ensure effective scheduling

• Maintain DMV Records and company files in an organized manner

• Other duties and responsibilities in the office, as needed

QUALIFICATIONS:

• Proven working experience as an office manager, customer service manager, retail manager, or assistant manager

• Experience in providing customer service support

• Excellent knowledge of management methods and techniques

• Proficiency in English (Bilingual is a plus)

• Working knowledge of customer service software, databases, and tools

• Awareness of the industry’s latest technology trends and applications

• Ability to think strategically and to lead

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation

• BS degree in Business Administration or related field

• Have a driver's license. (clean driving record)

• Being able to stay calm under emergency situations.

• Having knowledge about the Highway Code & NY Driving Laws.

• Knowledge of DMV Requirements

• Being Self Motivated.

• Ability to adapt to rapidly changing circumstances.

• Computer Skills (typing, scheduling, etc.)

OTHER CONSIDERATIONS:

THIS POSITION HAS THE POTENTIAL FOR GROWTH WITHIN THE COMPANY AND THE POTENTIAL FOR HIGH EARNINGS. WE ARE A RAPIDLY GROWING COMPANY.

WORKING AT LEAST ONE WEEKEND DAY DURING THE WEEK IS REQUIRED FOR THIS POSITION.

TO APPLY FOR THIS POSITION, PLEASE WRITE A FEW SENTENCES ABOUT WHY YOU THINK YOU WOULD BE A GOOD MATCH FOR THIS POSITION.

SALARY: $45K-55K + BENEFITS + UP TO 20K IN ANNUAL BONUSES

All customers are required to wear masks. The office is cleaned and sanitized regularly. Social distancing protocols are followed.

Company Description

We are here to change how people think about driving and help them achieve their driving goals.