Job Description

DRIZZLEX is looking for a self-motivated, results oriented individual to join our team as a CUSTOMER EXPERIENCE SPECIALIST. This position provides customer support across the organization in addition to completing daily job duties. The Customer Experience Specialist must be reliable, personable and extremely self-motivated with a professional demeanor. Our people make the difference. We're looking for the best and brightest to take DrizzleX to the next level.

In this role, you will have the unique opportunity to grow with a start-up in a growth environment. If you want a position that offers variety in your work day, a high level of responsibility and a truly fulfilling career, APPLY NOW!

WHY SHOULD YOU WORK FOR DRIZZLEX?

• HYBRID, FULL TIME, MONDAY - FRIDAY WORK SCHEDULE
• SALARY $38,000 - $40,000 PER YEAR
• BENEFITS
• CAREER ADVANCEMENT OPPORTUNITIES
• FAST GROWING

RESPONSIBILITIES

· Monitors customer accounts and communicates issues and opportunities on a daily basis

· Responsible for collecting and entering customer information into company systems

· Engage in customer success activities including onboarding, training, & customer support

· Develop and maintain positive working relationships with customers and other key partners

· Perform additional duties and projects as assigned by management.

· Utilize strong communication skills to engage in all aspects of customer communications

· Improve customer relations experience, create engaged customers, and facilitate organic growth

· Take ownership of customers’ issues and follow problems through to resolution

· Develop, track and report key customer relations performance measurements

· Provide feedback/suggestions to continuously improve the DrizzleX dashboard

· Help build support content that customers will use for self-help

· Optimize customer response-times across all channels (email, chat, social, phone, etc.)

· Contribute to building a brand and strong company culture

· Perform other job-related duties as required

QUALIFICATIONS

• Minimum one-year customer service experience or equivalent education and experience
• Minimum of one-year experience in Microsoft Word and Excel required.
• Must be able to manage and prioritize multiple tasks
• Detail oriented, self-motivated, resourceful, and reliable
• Excellent verbal and written communication skills
• Bi-lingual in English & Spanish is highly desirable
• Pleasant disposition with a customer service focus
• Ability to work with minimal supervision

Company Description

DrizzleX is a pioneering smart water metering solution that enables significant water conservation in residential buildings that lack individual apartment meters. While water is a scarce, precious, and depleting resource, it is still considered "free” and overused by 30% in tens of millions of US multifamily apartment buildings where there is no transparency about individual tenant water consumption. This water misuse negatively impacts properties' bottom line, while costly leaks go undetected, causing additional damages. DrizzleX’s solution generates data-driven transparency about water usage by combining the proprietary, maintenance-free, easy-to-install, and cost-effective FlowDXTM smart micrometers with a robust SaaS dashboard displaying data, comparative trends, alerts, and AI-powered insights. By measuring individual units’ water consumption in multi-family properties, DrizzleX empowers tenants to take responsibility over their water consumption and positively impact the environment, while enabling property managers and owners to manage and decrease water bills and property expenses. Founded in 2019, DrizzleX is based in Los Angeles with installations across California, Connecticut, Massachusetts, Georgia and New York. DrizzleX is committed to the safety and well-being of our employees and our customers. We provide all our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing.