Job Description

Hello ,

We're hiring for Customer Service Specialist for our Las Vegas, NV location . Please share me your your resume at raj@droisys.com for more details .

Customer Service Specialist

Las Vegas, NV

Fulltime

Job Responsibilities

• Supports customer to submit and process transactions

• Assists customer with identifying and resolving processing issues and website access inquires

• Supports inbound calling, outbound calling, email, web chat and outreach to customers

• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application

• Meet Quality Assurance Requirements and other key performance metrics .

Other Job Specific Skills

• Ability to successfully adapt and perform during times of high call volume.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong written and verbal communication skills.

• Strong listening ability to interpret and clarify information being provided by customers.

• Strong commitment to providing quality service.

• Ability to foster a good working relationship and rapport with customers.

• Keen attention to detail and accuracy.

Regards,

Rajneesh Srivastava (Raj)

Senior Executive- Professional Services

Droisys Inc.

Cell no: +1-702-768-7448

Office : +1- 408-480-3379

Email: raj@droisys.com | www.droisys.com

TEN-TIME INC. 5000 HONOREE (2008-2017)