Job Description

We are looking for a person with excellent data entry skills that is customer service-oriented for a general office position able to multitask in a fast paced office environment. We require excellent customer service standards, respond efficiently to inquiries and maintain a positive teamwork attitude. This candidate will have excellent communication ability, good mathematical and grammar skills, eager to help team members with enthusiasm.

RESPONSIBILITIES

• High amount of data entry
• Manage large amounts of incoming calls and emails
• Provide accurate, valid and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of interactions, process and file documents
• Follow communication procedures, guidelines and policies
• Physically able to carry 25/lb boxes and occasionally and walk truck yard

SKILLS

• Must be Bilingual(Spanish)
• Strong and accurate data entry ability
• Proven customer support experience
• Fluent in G Suit, Microsoft Word and Excel
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of characters while keeping a professional demeanor
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree