Job Description

CSR / Account Manager

Large, growing distributor of Drug/Alcohol Testing Devices & Medical Supplies is seeking a self-motivated Phone Customer Service Rep. With over 10 years in the industry we have serviced thousands of accounts including Hospitals, staffing agencies, drug treatment centers and much more. Ideal candidate with have a minimum of 3 years experience in Client care. Strong work ethic and organizational skills are required.

Are you ready to be part of an amazing team? We are looking for energetic, articulate and motivated Account Managers. We offer a quality work environment in which the company truly cares about you.

Responsibilities

• Contacting current clients on behalf of Sales Team to take repeat orders
• Contacting previous clients that have not placed orders within a certain time frame
• Ability to upsell clients to different/additional testing devices when needed
• Work with sales team to determine order frequency of clients
• Manage inbound/outbound calls in a fast paced environment
• Build relationships with clients using friendly, personable approach
• Demonstrate light sales ability to generate upsells on current clients or assist with inbound sales calls
• Driven individual to meet/exceed monthly performance goals
• Demonstrate excellent computer/communication skills
• Ability to identify client’s needs, overcome objections and find quality solutions
• Respond to clients inquiries with timeliness, accuracy and professionalism
• Must have experience taking orders by phone
• Ability to multi-task
• Demonstrate understanding of E-commerce

Computer Skills Required: MS Word Outlook Some Excel Capable of using multiple windows at one time CRM Experience a plus (salesforce) Strong computer skills required

The Good Stuff: • Health Insurance • Competitive Salary • Comfortable Work Environment • Paid Vacation • Paid Sick Days • Employee Assistance Program Hours of Operation 7 A.M to 3:30 P.M. Monday-Friday (No Weekends) Location in SFV

Company Description

Drugtestsinbulk.com is a large scale provider of instant drug test and urinalysis medical devices along with a full line of lab based testing. With a wide range of loyal clients ranging from medical facilities, doctors offices, private & public schools, Occ-med centers, private security companies, sober living communities, medical hospitals, casinos, drug treatment groups, jails, homeless shelters and private businesses. We help our clients develop drug free workplace environments along with day to day testing of their patients and donors. We carry a very extensive catalog of products that are ready to ship at a moments notice. We have many different drug test product lines to meet our clients needs. A full line of medical supplies is also available to our client base with over 4,000 items.