Benefits:

Hotel Discounts, Free Room Nights

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Help or transport service

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

The Drury Collection of Hotels is looking for an experienced hotel manager with expertise specifically in Front of House Leadership. This role is pivotal in driving forward our brand new 186 room property, located: 7915 U.S. Highway 42 Florence, KY 41042.

Overview of the Front of House AGM Leadership Role:

Provide Expert Leadership: Oversee the Front Desk, Breakfast, and 5:30 Kickback areas, ensuring exceptional guest service and high-quality experiences. Train, develop, and coach team members to excel in their roles.

Lead the Front of House Team: Successfully guide the team across front of house departments to achieve quality, service, and company standards, consistently exceeding guest expectations.

Deliver on Key Business Metrics: Focus on quality, service, profitability, and team performance to drive business success.

Meet Our Local Leader, General Manager, Leola Pollard: Leola Pollard is a seasoned professional with 15 years of experience in the hospitality industry, currently serving as a General Manager at Drury Hotels. Her career began in the Housekeeping department, and she has since gained comprehensive knowledge by working in all departments, mastering the intricacies of hotel operations. Known for her motivational spirit and team-building skills, Leola has played a key role in opening over 15 hotels with Drury. As a General Manager mentor, she excels in guiding others through the company's procedures and policies, fostering a positive and successful work environment focused on guest and team satisfaction. Outside of work, Leola enjoys sports activities, concerts, and traveling to explore new places. Her passion lies in sharing her knowledge and helping others grow in their careers.

About Drury Hotels: As a family-owned company, we understand the importance of feeling welcome, relaxed, and at home. So, when our guests stay with us, we treat them as if they were family. With our best-in-class amenities, guests can expect a fresh, free hot breakfast in the morning, free dinnertime snacks & drinks with our 5:30 Kickback®, on-site 24-hour fitness centers, refreshing pools and spas, and more. We will always go the extra mile to make our guest's journey enjoyable. That’s what we mean when we say, “Travel Happy®.”

Recognized by Newsweek in 2024 as one of America’s Greatest Workplaces for Diversity. This recognition follows our mission of fostering a positive work environment of belonging.

Additionally, Drury is proud to share that we have received Forbes’ Customer Experience All-Stars 2024 and Best Customer Service 2024 awards.

Follow the link below to learn more about this amazing property: https://www.druryhotels.com/locations/cincinnati-oh/drury-plaza-hotel-cincinnati-florence

Follow this link to hear about the unique and amazing culture at Drury Hotels: https://vimeo.com/390008754

Perks and Benefits:

Competitive salary

Variable Compensation: Semi-annual bonus eligibility and quarterly bonus eligibility

Mentorship and management training

Promotional opportunities

Insurance Offering: Medical, Dental, Vision, Life, Disability

Company-matched 401(k)

Flexible scheduling

Paid time off

Relocation package

Extras: Hotel discounts, free room nights, parental leave

Qualifications To Be Considered:

Prior hotel management/leadership experience is required.

Selfless passion to serve others and exceed guests’ expectations.

Bachelor’s degree in hospitality, business, or related field (preferred).

Minimum of one-year supervisory experience with demonstrated leadership success.

Requires ability to walk and stand during entire working period. Requires ability to lift 10 - 15 pounds intermittently during the work shift.

Deadline: Apply now! This position is expected to fill quickly.

Rise. Shine. Work Happy.™